We are continuing to work closely with our provider as they address the elevated temperatures at the Phoenix facility. Progress is being made, and temperatures are continuing to come down as cooling systems are restored and additional mitigation efforts are put in place.
We apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations. We will continue to provide updates as the situation progresses.
For the latest status and updates from the facility, please visit:
Update: Our teams are continuing to work closely with our data center provider at the Phoenix location. Our data center teams and on-site vendors continue working to restore adequate cooling.
As part of our ongoing mitigation efforts, we are gracefully shutting down impacted systems where necessary to help protect customer data and reduce the risk of data corruption or hardware-related issues while temperatures remain elevated.
We apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations.
We will continue to provide updates as the situation progresses.
Sincerely, Nexcess Support Team
Posted Aug 13, 2026 - 11:19 CDT
Identified
Dear Valued Customer,
We are currently responding to a critical cooling issue affecting our Phoenix data center facility. If your services are hosted on Cloud Sites Phoenix. Your sites will remain unavailable until the underlying issue is fully resolved
A major chiller equipment failure has significantly reduced cooling capacity within the facility, and temperatures are continuing to rise. With external temperatures expected to reach approximately 100°F today, there is an increased risk of service disruption and potential hardware impact. https://status.phoenixnap.com/incidents/dnjp5pfv2mmh - this is related to a facilities issue in the data center in Phoenix, Arizona.
Our teams are actively working with the data center provider to mitigate the situation and restore normal cooling operations. Replacement work is underway, but current estimates indicate repairs may take 10-16 hours or longer.
To protect customer infrastructure and reduce the risk of hardware damage or data loss, we may need to perform controlled shutdowns of affected systems if temperatures continue to increase. Where possible, we will prioritize orderly shutdown procedures rather than allow systems to remain exposed to unsafe operating temperatures.
At this time, customers with infrastructure located in the affected facility should prepare for potential service interruptions. We understand the seriousness of this situation and the impact it may have on your business. Our teams are monitoring conditions closely, and we will provide additional updates as more information becomes available.
We apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations.
Sincerely, Nexcess Support Team
Posted Aug 13, 2026 - 09:47 CDT
Investigating
We are currently investigating network issues affecting servers in our Phoenix Data Center. During this time, you may experience connectivity disruptions or degraded performance.
Our engineers are actively working to identify the root cause and restore service stability as quickly as possible.
If you have any questions or require assistance, please contact us via chat or open a support case through my.liquidweb.com.
We appreciate your patience and understanding while we work to resolve this issue. Thank you.
Posted Aug 13, 2026 - 07:44 CDT
This incident affects: MariaDB (PHX), PHP Services (PHX), IIS Services (PHX), MSSQL (PHX), and FTP (PHX).