Update - Our Engineers will be rolling out patches to the PHP versions that your websites are using at approximately 6PM EDT, and is expected to take up to 4 hours.

There is no expected downtime or service disruption during this update. No action is needed from you afterwards - your sites will be running on the same version of PHP it's currently on - just the latest, patched build.

Oct 21, 2026 - 15:01 CDT
Update - We are aware of recent reports regarding two critical vulnerabilities affecting PHP, identified as CVE-2026-109618 and CVE-2026-109619.

These vulnerabilities may affect web servers running PHP 5.4 and later and could potentially allow remote code execution.

Our Security and Engineering teams are continuing to review our hosting environments and develop strategies to patch the vulnerability.

We are continuing to closely monitor the situation and will provide further updates as additional information becomes available.

Oct 21, 2026 - 13:02 CDT
Identified - Our Security and Engineering teams are continuing to evaluate the optimal patching strategy for our hosting environments.

We are currently analyzing the security releases and testing deployment paths in our staging environments to ensure service stability. At this time, no patches or modifications have been rolled out to production systems.

Our infrastructure remains under heightened monitoring, and we will share further details here as soon as our deployment plan and maintenance windows are finalized.

If you need assistance or have any concerns, please contact our Support team.

Oct 21, 2026 - 10:39 CDT
Investigating - We are aware of recent reports regarding two critical vulnerabilities affecting PHP, identified as CVE-2026-109618 and CVE-2026-109619.

These vulnerabilities may affect web servers running PHP 5.4 and later and could potentially allow remote code execution.

Our Security and Engineering teams are actively reviewing our hosting environments to assess potential impact. As a precautionary measure, we are implementing appropriate mitigations and working to deploy the necessary security updates across affected systems as they become available.

We are continuing to closely monitor the situation and will provide further updates as additional information becomes available.

If you need assistance or have any concerns, please contact our Support team.

Oct 21, 2026 - 09:50 CDT
PHP Services Operational
LAN Operational
PHX Operational
IIS Services Operational
LAN Operational
PHX Operational
MariaDB Operational
LAN Operational
PHX Operational
MSSQL Operational
LAN Operational
PHX Operational
FTP Operational
LAN Operational
PHX Operational
Management Portal Operational
Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 21, 2026

Unresolved incident: PHP Security Vulnerability (CVE-2026-109618 & CVE-2026-109619).

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Resolved - Our email vendor has confirmed that the issues affecting webmail login have now been resolved.

If you have any further questions or concerns, please don’t hesitate to contact us via a support case or Live Chat.

Oct 14, 11:22 CDT
Update - Our email vendor has confirmed that the issues affecting webmail login have now been resolved.

If you have any further questions or concerns, please don’t hesitate to contact us via a support case or Live Chat.

Oct 14, 11:21 CDT
Investigating - We are currently aware of an issue affecting access to webmail. Our email vendor is aware of the issue and is actively working to resolve it.

In the meantime, customers can access their email using the alternative webmail portal:

https://webmail.liquidweb.services/

We apologize for the inconvenience and appreciate your patience while this issue is being resolved. We will provide further updates as more information becomes available.

If you have any questions or concerns, please feel free to contact us via case or chat.

Oct 14, 08:07 CDT

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Resolved - Our email vendor has confirmed that the issues affecting webmail login have now been resolved.

If you have any further questions or concerns, please don’t hesitate to contact us via a support case or Live Chat.

Oct 12, 13:12 CDT
Investigating - We are currently investigating an issue affecting access to PBE Webmail. Customers attempting to access their webmail may encounter the following error message:

"Looks Like We've Hit A Snag. Please wait a couple of minutes and try again. If the problem persists, please contact Support and provide this reference number."

Our Email Vendor team is aware of the issue and is actively investigating to identify the cause and restore normal service.

Workaround:

SMTP and IMAP authentication are expected to remain functional. Customers should still be able to send and receive emails using configured email clients, including those on mobile devices.

We'll continue to update this page as we make progress toward resolution.

We appreciate your patience and understanding.

Oct 12, 01:58 CDT
Resolved - Our Engineering team has confirmed that the mitigation measures implemented have been effective, and all associated alerts have cleared.

Following continued monitoring, we have observed sustained stability across the Cloudsite environment, with no further issues detected.

As services remain stable and the issue has been resolved, we are marking this incident as resolved.

We appreciate your patience and understanding throughout this incident.

If you experience any further issues, please don't hesitate to contact our Support team.

Oct 12, 02:34 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 04:06 CDT
Update - Our Engineers have implemented the mitigation steps to help keep the cloudsite environment stable.
All the associated alerts have been recovered.

We are actively continuing to monitor the environment to ensure services remain stable.

Please feel free to contact our support team if you encounter any further issues.

Oct 3, 04:06 CDT
Investigating - We are currently investigating reports of Cloudsites websites loading slowly or experiencing delayed response times in our Lansing data center.

Our engineering team has identified elevated system load across our proxy infrastructure and is actively working to mitigate the bottleneck and restore optimal performance.

We will provide another update as soon as more information becomes available.

Oct 3, 02:53 CDT

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.