Liquid Web - Cloud Sites Status

All Systems Operational

PHP Services Operational

LAN Operational

PHX Operational

IIS Services Operational

LAN Operational

PHX Operational

MariaDB Operational

LAN Operational

PHX Operational

MSSQL Operational

LAN Operational

PHX Operational

FTP Operational

LAN Operational

PHX Operational

Management Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

MSSQL Infrastructure Maintenance Jul 23, 21:00 - Jul 24, 03:00 CDT

Cloud Sites Engineers will be performing maintenance on the MSSQL infrastructure. The databases that reside on the following MSSQL host names will be switched to read-only access for data integrity during the maintenance window.

mssql0814\inst1
mssql0811\inst1
mssql1221\inst1
mssql1227\inst1
mssql1405\inst1
mssql0802\inst2
mssql0812\inst2
mssql1206\inst2
mssql1222\inst2
mssql1228\inst2

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Jul 18, 14:51 CDT

MSSQL Infrastructure Maintenance Jul 24, 21:00 - Jul 25, 03:00 CDT

Cloud Sites Engineers will be performing maintenance on the MSSQL infrastructure. The databases that reside on the following MSSQL host names will be switched to read-only access for data integrity during the maintenance window.

mssql1401\inst1
mssql0814\inst2
mssql0818\inst2
mssql1220\inst2
mssql1226\inst2
mssql1230\inst2

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Jul 18, 14:48 CDT

PHX & LAN Windows Patching Maintenance Jul 29, 02:00-03:00 CDT

Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Jul 18, 14:57 CDT

PHX & LAN Windows Patching Maintenance Jul 29, 21:00-22:00 CDT

PHX & LAN Windows Patching Maintenance Jul 31, 02:00-03:00 CDT

PHX & LAN Windows Patching Maintenance Jul 31, 21:00-22:00 CDT

PHX & LAN Windows Patching Maintenance Aug 2, 02:00-03:00 CDT

PHX & LAN Windows Patching Maintenance Aug 2, 21:00-22:00 CDT

Past Incidents

Jul 22, 2019

No incidents reported today.

Jul 21, 2019

Chat, Ticketing and Help Center Maintenance

Completed - The scheduled maintenance has been completed.
Jul 21, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 22:00 CDT

Scheduled - Our Chat, Ticketing and Help Center service will be performing maintenance. During this window, you may see an interruption in these support services, however you can contact Liquid Web via phone during this time. This maintenance does not impact customer services, just the ability to reach our support team and Help Center. We encourage you to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Jun 10, 09:25 CDT

Jul 19, 2019

MSSQL 1202 Updates

Resolved - This issue has been confirmed to be resolved.
Jul 19, 04:39 CDT

Monitoring - MSSQL 1202 has been quality checked and is back online. Please let support know if you have any issues moving forward.
Jul 19, 03:34 CDT

Identified - Tonight's maintenance included the updates MSSQL 1202. The MSSQL server is still in read-only at this time. Additional information will be provided as soon as it becomes available.
Jul 19, 03:30 CDT

MSSQL Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Jul 19, 03:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:01 CDT

Scheduled - Cloud Sites Engineers will be performing maintenance on the MSSQL infrastructure. The databases that reside on the following MSSQL host names will be switched to read-only access for data integrity during the maintenance window.

mssql1403\inst1
mssql1202\inst2
mssql0804\inst2
mssql0810\inst2
mssql1214\inst2
mssql1224\inst2
mssql1404\inst2
mssql0813\inst1
mssql0817\inst1
mssql1225\inst1
mssql1229\inst1

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jul 18, 14:46 CDT

Jul 17, 2019

MSSQL1202\inst2 Connection Failures

Resolved - This incident has been resolved.
Jul 17, 17:12 CDT

Monitoring - We have implemented a fix on our internal firewall configurations that were causing the failure in connecting to the External Management IPs and we have verified that they are now accessible and responding as expected.

We will continue to monitor the services and update this post if we have any additional update.
Jul 17, 16:24 CDT

Identified - We also discovered that there is an issue with connecting to MSSQL databases that were upgraded during the maintenance via their External Management IPs and are working towards getting that resolved. For the interim, please use internal MSSQL management utility myLittleAdmin. Below is an Article if unfamiliar with how to access this utility.

https://help.liquidweb.com/s/article/Logging-into-myLittleAdmin-from-Cloud-Sites

We will update this post as we have more information.
Jul 17, 09:52 CDT

Update - The rollback on MSSQL 1202 has been completed. Performance monitoring will continue.
Jul 17, 07:01 CDT

Update - We are still experiencing connectivity issues with MSSQL1202\inst2. Our team is currently rolling back the changes made during the maintenance for MSSQL1202. We apologize for the disruption and will provide additional information as soon as it is available.
Jul 17, 06:36 CDT

Monitoring - A fix has been implemented and we are continuing to monitor the results.
Jul 17, 06:00 CDT

Update - Our team continues to work as quickly as possible to fully resolve the issue.
Jul 17, 05:33 CDT

Update - The problem has been identified and a solution is being implemented at this time.
Jul 17, 03:56 CDT

Identified - We have received reports regarding MSSQL databases failing to reconnect following the maintenance. Our team is working to resolve the issue as quickly as possible. The issue appears to be caused by a change to the connection string.

While our team works to resolve the problem, the connection string can be updated manually to remove the pod number (.wc1) which will resolve the issue for a particular database. Each string will be different, however, here is an example of a database with the following string MSSQL1204.WC.1\INST2

Update 'mssql1204.wc1\inst2 to `mssql1204\inst2` by removing '.wc1'

We will update the page with additional information as soon as it is available. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jul 17, 03:08 CDT

MSSQL Infrastructure Maintenance

Completed - The maintenance has been completed for the night.
Jul 17, 02:20 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:01 CDT

Scheduled - Cloud Sites Engineers will be performing maintenance on the MSSQL infrastructure. The databases that reside on the following MSSQL host names will be switched to read-only access for data integrity during the maintenance window.

mssql0803
mssql0809
mssql0815
mssql1213
mssql1217
mssql1218
mssql1223
mssql1204
mssql0805
mssql0819
mssql1201
mssql1215
mssql1219
mssql1202

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jul 16, 16:15 CDT

Jul 16, 2019

MSSQL Infrastructure Maintenance

Completed - This maintenance has been postponed. Additional details will be posted as soon as they are made available.
Jul 16, 02:55 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:01 CDT

Scheduled - We will be updating the MSSQL infrastructure on July 15th through the 26th. We originally had this scheduled a week prior but due to unforeseen complications, we had to delay the maintenance.

The maintenance window will take place Monday - Thursday 10 PM - 4 AM EST. While the maintenance of the node is being performed each database will be switched to read-only access for data integrity.

We will update this post with additional detailed schedules as we have those finalized.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jul 8, 10:49 CDT

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

Cloud Sites Control Panel Error Loading

Resolved - This incident has been resolved.
Jul 11, 14:24 CDT

Monitoring - We were able to identify what was causing the timeout issues for the portal and they have been resolved. We are going to continue to monitor but do not see any further issues at this time.
Jul 11, 12:15 CDT

Investigating - Our teams are investigating an issue where some customers Cloud Sites Control Panels are not displaying information or reporting the error...

"Sorry, we are having a problem getting the Website List at the moment. Please try again in a few minutes."

We will update this post with additional information as it becomes available. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jul 11, 11:21 CDT

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

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