Monitoring - A fix has been implemented and we are monitoring the results.
Oct 03, 2026 - 04:06 CDT
Oct 03, 2026 - 04:06 CDT
Update - Our Engineers have implemented the mitigation steps to help keep the cloudsite environment stable.
All the associated alerts have been recovered.
We are actively continuing to monitor the environment to ensure services remain stable.
Please feel free to contact our support team if you encounter any further issues.
Oct 03, 2026 - 04:06 CDT
All the associated alerts have been recovered.
We are actively continuing to monitor the environment to ensure services remain stable.
Please feel free to contact our support team if you encounter any further issues.
Oct 03, 2026 - 04:06 CDT
Investigating - We are currently investigating reports of Cloudsites websites loading slowly or experiencing delayed response times in our Lansing data center.
Our engineering team has identified elevated system load across our proxy infrastructure and is actively working to mitigate the bottleneck and restore optimal performance.
We will provide another update as soon as more information becomes available.
Oct 03, 2026 - 02:53 CDT
Our engineering team has identified elevated system load across our proxy infrastructure and is actively working to mitigate the bottleneck and restore optimal performance.
We will provide another update as soon as more information becomes available.
Oct 03, 2026 - 02:53 CDT
PHP Services
Operational
LAN
Operational
PHX
Operational
IIS Services
Operational
LAN
Operational
PHX
Operational
MariaDB
Operational
LAN
Operational
PHX
Operational
MSSQL
Operational
LAN
Operational
PHX
Operational
FTP
Operational
LAN
Operational
PHX
Operational
Management Portal
Operational
Management Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance: CloudSites Platform - Phoenix DC4 Oct 6, 2026 21:00-22:00 CDT
Our Cloudsites Systems Engineers will be performing scheduled maintenance affecting a subset of Cloud Sites servers in our Phoenix DC4 data center.
During the maintenance, customers may experience a brief interruption in connectivity, typically lasting only a few seconds. We do not expect any significant impact on website availability or normal website functionality.
DB nodes may temporarily enter read-only mode during the maintenance. While in read-only mode, normal website browsing and database read operations should continue to function. However, requests that attempt to write to the database during this brief period may fail.
Our Support team will be available throughout the maintenance and ready to assist with any questions or concerns. Please don’t hesitate to reach out to us through a support case if you need assistance.
Thank you for your understanding and patience as we work to keep your services running smoothly.
Internal reference: CC-13785
Posted on Oct 02, 2026 - 12:06 CDT
During the maintenance, customers may experience a brief interruption in connectivity, typically lasting only a few seconds. We do not expect any significant impact on website availability or normal website functionality.
DB nodes may temporarily enter read-only mode during the maintenance. While in read-only mode, normal website browsing and database read operations should continue to function. However, requests that attempt to write to the database during this brief period may fail.
Our Support team will be available throughout the maintenance and ready to assist with any questions or concerns. Please don’t hesitate to reach out to us through a support case if you need assistance.
Thank you for your understanding and patience as we work to keep your services running smoothly.
Internal reference: CC-13785
Posted on Oct 02, 2026 - 12:06 CDT