Update - We have contacted and escalated the assistance of our hardware vendor to support our Engineers who are actively troubleshooting this problem. Our team is currently investigating the cause of recent rises in internal inter-cluster traffic, and they have taken steps to disable unnecessary platform tasks and operations. Additionally, they have minimized indirect access to the cluster during the troubleshooting process.

While these efforts are underway, it is possible to experience occasional CPU node load spikes, which could result in intermittent timeouts on websites hosted in our Lansing Data Center. The increased load is primarily affecting our PHP 74-42 cluster, although to a lesser extent, it also affects others.

Our Engineers are fully committed to resolving this issue and are actively working towards a solution.

We value your patience as our Engineering teams strive to ensure the stability of our platform. If you have any further questions or concerns, please don't hesitate to contact us at support@liquidweb.com or call us at 800-580-4985.

Jun 08, 2023 - 01:00 CDT
Update - We have engaged and escalated our hardware vendor to assist our Engineers who continue to troubleshoot this issue. Our team is still looking for the cause of recent increases in internal inter-cluster traffic, and they have disabled unnecessary platform tasks and operations. They have also reduced indirect access to the cluster while they troubleshoot.

Some CPU node load spikes may occur while this is ongoing and may lead to intermittent time outs on web sites in our Lansing Data Center. We are seeing increased load primarily on our PHP 74-42 cluster, and others to a lesser degree.

Our Engineers are fully engaged to work on a resolution to this issue.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@liquidweb.com, or call us at 800-580-4985.

Jun 07, 2023 - 10:25 CDT
Update - Our engineering teams are continuing to work on investigating this issue and moving it towards a resolution. We appreciate your continued patience in this, and if you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1-855-348-9060 or international at +1-517-322-0434.
Jun 06, 2023 - 17:08 CDT
Investigating - Our Engineers were alerted to intermittent high latency for some sites in the Lansing DC. Our engineering teams are working diligently to resolve this issue. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1-855-348-9060 or international at +1-517-322-0434.
Jun 05, 2023 - 20:24 CDT
PHP Services Degraded Performance
LAN Degraded Performance
PHX Operational
IIS Services Operational
LAN Operational
PHX Operational
MariaDB Operational
LAN Operational
PHX Operational
MSSQL Operational
LAN Operational
PHX Operational
FTP Operational
LAN Operational
PHX Operational
Management Portal Operational
Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ticketing System Maintenance Jun 10, 2023 00:00-01:00 CDT
There will be maintenance on our ticketing system and we will be unable to assist customers via ticket or chat while the system is down. Phone support will be available during the window.

If you have any questions or concerns, please feel free to reach out to us via live chat in your customer portal (https://my.liquidweb.com/), ticket (support@liquidweb.com) prior to the window, or by phone at 1-800-580-4985 and 1-517-322-0434 (international) anytime.[CC-10289]

Posted on Jun 02, 2023 - 16:31 CDT
Past Incidents
Jun 8, 2023

Unresolved incident: Cloudsites Lan Intermittent Storage Latency.

Jun 7, 2023
Jun 6, 2023
Jun 5, 2023
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
Resolved - This incident has been resolved.
May 31, 23:22 CDT
Investigating - Our Engineers were alerted to some sites that were unreachable in the Lansing DC. Engineering teams are working diligently to get these nodes back online. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
May 31, 21:37 CDT
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.