All Systems Operational
PHP Services Operational
LAN   Operational
PHX   Operational
IIS Services Operational
LAN   Operational
PHX   Operational
MariaDB Operational
LAN   Operational
PHX   Operational
MSSQL Operational
LAN   Operational
PHX   Operational
FTP Operational
LAN   Operational
PHX   Operational
Management Portal Operational
Management Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Sites engineers will be performing maintenance on the Cloud Sites Control Panel.

During this time, customers may experience brief session loss.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Feb 8, 15:14 CST
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Feb 15, 16:24 CST
Past Incidents
Feb 21, 2018

No incidents reported today.

Feb 20, 2018
Completed - The scheduled maintenance has been completed.
Feb 20, 22:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on the Cloud Sites infrastructure.

During this maintenance customers may experience issues provisioning new sites.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Feb 15, 16:34 CST
Resolved - Maintenance completed at 8:52PM
Feb 20, 22:28 CST
Monitoring - Cloud Sites Engineers will be performing an emergency maintenance on two MariaDB hosts in our PHX Datacenter. During this time the following servers will need to be placed into read-only mode for approximately 20 mins during the maintenance window:

mariadb-053-master.wc1.phx1.stabletransit.com
mariadb-054-master.wc1.phx1.stabletransit.com

mariadb-013-master.wc1.phx1.stabletransit.com
mariadb-014-master.wc1.phx1.stabletransit.com

If you have any questions, please do not hesitate to contact a member of our support team via ticket, live-chat, or phone at 1.855.348.9060.
Feb 20, 20:14 CST
Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018
Completed - The scheduled maintenance has been completed.
Feb 17, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 19:00 CST
Scheduled - Our Engineering team is performing hardware upgrades to our storage system from February 13-16th. This multiday maintenance will be running during off-peak hours as the new storage hardware is prepared and initiated. Our teams will be monitoring system performance very closely and we do not anticipate any issues during the window.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at 1.855.348.9060.
Feb 8, 16:59 CST
Feb 16, 2018

No incidents reported.

Feb 15, 2018
Resolved - The Cloud Sites Engineers and Operations team believe they have resolved the issue, but are still monitoring the situation. Customers access to their sites, as well as the site traffic should have returned to normal. If you are still experiencing issues, please reach out to support.
Feb 15, 15:44 CST
Monitoring - The Cloud Sites Engineers and Operations team believe they have resolved the issue, but are still monitoring the situation. Customers access to their sites, as well as the site traffic should have returned to normal. If you are still experiencing issues, please reach out to support.
Feb 15, 13:35 CST
Investigating - At this time our Operations team is working to resolve an issue in the LAN data center.

We will provide additional information as soon as it is available. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Feb 15, 13:00 CST
Feb 14, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018
Completed - The scheduled maintenance has been completed.
Feb 10, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 01:00 CST
Scheduled - Our engineers will be performing maintenance to our Chat and Ticketing systems. During this maintenance window, Chat and Ticket sessions may abruptly disconnect and errors may be observed during Chat or Ticket initialization. We only anticipate 5-minutes of downtime for the systems and appreciate your patience as we upgrade our support systems.

If you have any urgent needs during the maintenance window, please contact a member of our support team via phone at 1.855.348.9060.
Feb 5, 19:36 CST
Feb 9, 2018
Resolved - This issue has been confirmed to be resolved.
Feb 9, 17:03 CST
Monitoring - Earlier today we received notification of scripts failing from some clients sending from WC1.PHX1. We reached out to our Email AUP team and found they had suspected a brute force attack originating from the IP and had subsequently scrambled the passwords for any mailbox attempting to authenticate from the identified IP. We have resolved this issue with the AUP team, however, if you have sites in WC1.PHX1 which have experienced authentication failures when attempting to send from the emailsrvr.com environment, please reset the password on the mailbox the script is targetting to resolve the issue.

How will you know if a script on your website may have been impacted?
*************************
There is no easy answer to this as we have a round-robin configuration on a large number of IPs and only 1 IP was flagged. That being said, here are indicators:

1) Websites will be in WC1.PHX1 (displayed in the website test link as phx1-1.websitetestlink.com/)
2) The script would be authenticating with a mailbox in the emailsrvr.com environment.
3) The script may be logging failures to a location setup by the client.
4) When testing the credentials on a mailbox, it fails to authenticate properly.

We apologize for any inconvenience this may have caused. If you have any questions please reach out to our support team via chat, ticket, or telephone at 1.855.348.9060.
Feb 7, 16:58 CST
Feb 8, 2018

No incidents reported.