Liquid Web - Cloud Sites Status

Apr 21, 2018

No incidents reported today.

Apr 20, 2018

Degraded Service - PHX SMTP authentication

Resolved - The issue in the PHX data center with SMTP authentication errors has been resolved.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434
Apr 20, 15:02 CDT

Identified - At this time our Operations team is working to resolve an issue in the PHX data center and SMTP authentication errors.

We will provide additional information as soon as it is available. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Apr 19, 16:39 CDT

Apr 18, 2018

No incidents reported.

Apr 17, 2018

Cloud Sites infrastructure Maintenance | 17 April from 12AM - 1AM CST

Completed - The scheduled maintenance has been completed.
Apr 17, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:00 CDT

Scheduled - Cloud Sites Engineers will be performing maintenance on the Cloud Sites infrastructure.

During this maintenance customers may experience issues provisioning new sites.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Mar 29, 14:50 CDT

Apr 16, 2018

Degraded Service - LAN SMTP authentication

Resolved - The issue in the LAN data center with SMTP authentication errors has been resolved.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Apr 16, 20:37 CDT

Identified - At this time our Operations team is working to resolve an issue in the LAN data center and SMTP authentication errors.

We will provide additional information as soon as it is available. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Apr 16, 17:15 CDT

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

Emergency Load Balancer Maintenance for LAN Cloud Sites customers 10PM CST to 11PM CST 13 April 2017

Completed - The scheduled maintenance has been completed.
Apr 13, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:00 CDT

Scheduled - The Cloud Sites operations team will be doing an emergency patch to the Cloud Sites Load Balancers in the LAN datacenter tonight. Customer websites should not see any interruption, as traffic is routed between devices. However, DNS propagation or momentary connection issues may occur. Refreshing pages would resolve the issue.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Apr 13, 09:24 CDT

Liquidweb.com Intermittent

Resolved - The issue with the external provider has been resolved. The intermittent issue was caused by a very large-scale volumetric DDoS attack that was directed to the provider's servers and impacted multiple regions.
Apr 13, 07:27 CDT

Monitoring - We are aware of intermittent issues causing some websites and servers including Liquidweb.com to experience failures when routing DNS through a 3rd party web security provider.

If you are pointing your website or server hostname or IP to an external security hosting provider, please check their status page and consider updating the DNS for your website or server to point directly to your Liquid Web solution in order to work around the intermittent issues they are experiencing.
Apr 13, 05:55 CDT

Liquidweb.com Intermittent

Resolved - The issue has been resolved in the US, thanks for your patience.
Apr 13, 05:44 CDT

Monitoring - We are aware of intermittent issues causing some websites and servers including Liquidweb.com to experience failures when routing DNS through a 3rd party web security provider.

If you are pointing your website or server hostname or IP to an external security hosting provider, please check their status page and consider updating the DNS for your website or server to point directly to your Liquid Web solution in order to work around the intermittent issues they are experiencing.
Apr 13, 02:51 CDT

Apr 12, 2018

Cloud Sites infrastructure Maintenance 12 April from 9PM - 9:30PM

Completed - The scheduled maintenance has been completed.
Apr 12, 21:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:01 CDT

Scheduled - Cloud Sites Engineers will be performing maintenance on the Cloud Sites infrastructure.

During this maintenance customers may experience issues provisioning new sites.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Apr 12, 14:46 CDT

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

Cloud Network Maintenance | April 7, 2018 from 12AM - 6AM

Resolved - The network interruptions were caused by unexpected complications related to maintenance. The issues have been resolved.
Apr 7, 02:48 CDT

Investigating - At this time our engineers are investigating unexpected reports of network interruptions. More information will be provided as it becomes available
Apr 7, 00:20 CDT

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