All Systems Operational
PHP Services Operational
LAN Operational
PHX Operational
IIS Services Operational
LAN Operational
PHX Operational
MariaDB Operational
LAN Operational
PHX Operational
MSSQL Operational
LAN Operational
PHX Operational
FTP Operational
LAN Operational
PHX Operational
Management Portal Operational
Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PHX Storage Maintenance | Sep 23 from 11AM - 2PM CDT Sep 23, 11:00-14:00 CDT
Starting at 11 AM, our Cloud Sites Engineers will be performing emergency maintenance on a PHX storage node. The node will be failed over, and we anticipate no observable latency during the maintenance.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Sep 22, 22:44 CDT
Cloud Sites Infrastructure Maintenance Sep 23, 21:00-22:00 CDT
Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may experience a brief issue accessing phpMyAdmin as well as FTP session loss. Any interruption will be limited (No more than 5 minutes) and refreshing the FTP client should allow you to re-establish a connection.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Sep 19, 14:36 CDT
PHX & LAN Windows Patching Maintenance Sep 30, 02:00-03:00 CDT
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Sep 19, 14:38 CDT
PHX & LAN Windows Patching Maintenance Sep 30, 21:00-22:00 CDT
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Sep 19, 14:39 CDT
PHX & LAN Windows Patching Maintenance Oct 2, 02:00-03:00 CDT
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Sep 19, 14:39 CDT
PHX & LAN Windows Patching Maintenance Oct 2, 21:00-22:00 CDT
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Sep 19, 14:40 CDT
PHX & LAN Windows Patching Maintenance Oct 4, 02:00-03:00 CDT
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Sep 19, 14:40 CDT
PHX & LAN Windows Patching Maintenance Oct 4, 21:00-22:00 CDT
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Sep 19, 14:41 CDT
Past Incidents
Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019
Emergency Cloud Sites Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 19:00 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter a brief issue loading the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 19, 14:30 CDT
Sep 18, 2019
FTP Authentication Failures Reported
Resolved - The incident has been confirmed to be resolved. We apologize for any inconvenience this may have created.
Sep 18, 04:37 CDT
Update - Our team is still investigating the reports, which are intermittent and have been isolated to the LAN DC at this time. Thank you for your continued patience.
Sep 18, 03:11 CDT
Investigating - We are investigating reports of FTP authentication failures for the Cloud Sites environment. We apologize for the inconvenience and will provide additional updates as they are made available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 18, 02:34 CDT
Sep 17, 2019
FTP Disruptions
Resolved - The issue has been confirmed to be resolved. We apologize for any inconvenience this may have created.
Sep 17, 00:26 CDT
Monitoring - The rollback has completed and we are continuing to monitor FTP performance at this time.
Sep 17, 00:06 CDT
Identified - The earlier maintenance has disrupted FTP connections to the Cloud Sites environment. At this time our engineers are in the process of rolling back the change. We apologize for the inconvenience and will provide additional updates as they are made available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 16, 23:52 CDT
Sep 16, 2019
Cloud Sites Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues establishing an FTP connection. Any interruption will be limited (No more than 5 minutes) and refreshing the FTP client should allow you to re-establish a connection.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 12, 14:32 CDT
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Cloud Sites Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 CDT
Scheduled - Our operations team will be performing maintenance on the Cloud Sites infrastructure. During the maintenance window, customers may experience brief loss of session persistence with file based sessions. Provided below are the nodes that will be affected by this maintenance.

wc1.lan3 | php72-37.wc1.lan3 - wc1.lan3 | php73-40.wc1.lan3
wc2.phx1 | php73-37.wc2.phx1 - wc2.phx1 | php73-38.wc2.phx1
wc1.phx1 | php73-37.wc1.phx1

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 5, 15:22 CDT
Sep 12, 2019
Cloud Sites Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 CDT
Scheduled - Our operations team will be performing maintenance on the Cloud Sites infrastructure. During the maintenance window, customers may experience brief loss of session persistence with file based sessions. Provided below are the nodes that will be affected by this maintenance.

wc1.lan3 | php72-25.wc1.lan3 - wc1.lan3 | php71-36.wc1.lan3
wc1.phx1 | php72-25.wc1.phx1 - wc1.phx1 | php73-36.wc1.phx1
wc2.phx1 | php72-25.wc2.phx1 - wc2.phx1 | php72-36.wc2.phx1

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 5, 15:19 CDT
Sep 11, 2019
Cloud Sites Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief provisioning issues and scheduled Cron tasks that would execute during this period will be missed. Provisioning and Cron execution will return to normal operating procedure after the maintenance window.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 5, 14:57 CDT
Cloud Sites Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 CDT
Scheduled - Our operations team will be performing maintenance on the Cloud Sites infrastructure. During the maintenance window, customers may experience brief loss of session persistence with file based sessions. Provided below are the nodes that will be affected by this maintenance.

wc1.lan3 | php72-13.wc1.lan3 - wc1.lan3 | php72-24.wc1.lan3
wc1.phx1 | php72-13.wc1.phx1 - wc1.phx1 | php72-24.wc1.phx1
wc2.phx1 | php72-13.wc2.phx1 - wc2.phx1 | php72-24.wc2.phx1

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 5, 15:18 CDT
Sep 10, 2019
Cloud Sites Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 CDT
Scheduled - Our operations team will be performing maintenance on the Cloud Sites infrastructure. During the maintenance window, customers may experience brief loss of session persistence with file based sessions. Provided below are the nodes that will be affected by this maintenance.

wc1.lan3 | php72-1.wc1.lan3 - wc1.lan3 | php72-12.wc1.lan3
wc1.phx1 | php72-1.wc1.phx1 - wc1.phx1 | php72-12.wc1.phx1
wc2.phx1 | php72-1.wc2.phx1 - wc2.phx1 | php72-12.wc2.phx1

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 5, 15:15 CDT
← Incident History Powered by Statuspage