Liquid Web - Cloud Sites Status

All Systems Operational

PHP Services Operational

LAN Operational

PHX Operational

IIS Services Operational

LAN Operational

PHX Operational

MariaDB Operational

LAN Operational

PHX Operational

MSSQL Operational

LAN Operational

PHX Operational

FTP Operational

LAN Operational

PHX Operational

Management Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 4, 2023

No incidents reported today.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

Cloud Sites Control Panel Degraded

Resolved - This incident has been resolved.
Jan 26, 00:58 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 00:13 CST

Investigating - Our teams are currently investigating an issue affecting the Cloud Sites control panel while loading website details. We will update this status post as more information becomes available.

If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).
Jan 25, 22:18 CST

Jan 25, 2023

My.liquidweb.com and Manage.liquidweb.com Degraded Performance, and Support Delays

Resolved - This incident has been resolved.
Jan 25, 08:35 CST

Monitoring - Our teams have implemented a fix for this issue. Logins are now functioning as expected, and support delays have been alleviated. We are anticipating another brief outage as final steps are completed. We will continue to update this status post with more information.
Jan 24, 10:51 CST

Investigating - Our teams are currently investigating an issue causing login failures to my.liquidweb.com and manage.liquidweb.com. The same issue is also affecting support response times. We will update this status post as more information becomes available.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Jan 24, 09:57 CST

Jan 24, 2023

Jan 23, 2023

Cloud Sites Control Panel Maintenance Message, and Support Delays

Resolved - Following extended monitoring with no further performance issues, this issue is considered resolved.
Jan 23, 08:02 CST

Monitoring - A fix has been put into place and the Cloud Sites Control Panel is no longer being redirected, and Support delays are resolved. We are currently monitoring to ensure no further issues.
Jan 20, 16:28 CST

Investigating - Our teams are currently investigating an issue that is causing provisioning errors for new services. The same issue is also causing delays in providing support. While these issues are addressed we have redirected the Cloud Sites Control Panel to a maintenance page. We will update this status post as more information becomes available.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Jan 20, 14:38 CST

Jan 22, 2023

(MSSQL) Cloud Sites Technology Refresh | January 14, 2023, 11:00 PM ET

Completed - The scheduled maintenance has been completed.
Jan 22, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:00 CST

Update - This maintenance has been rescheduled for Saturday, January 21, 2023.
Jan 11, 16:08 CST

Scheduled - On Saturday, January 21, 2023, between 11:00 PM ET - 4:00 AM ET, our Engineers will perform a technology refresh for our NetApp hardware for MSSQL databases in our LAN and PHX data centers.

This cutover will finalize the technology refresh for all MSSQL databases to the new hardware. We apologize for any inconvenience this may cause. This maintenance is necessary to ensure optimal performance.

During the maintenance, anticipate the following for up to 4 hours:

- The Cloud Sites admin interface (https://cloudsites.liquidweb.com/) will be inaccessible.
- All website MSSQL databases in the LAN and PHX data centers will be read-only during maintenance.

We appreciate your understanding as we work to improve the Cloud Sites platform and apologize for any inconvenience this technology refresh could cause you or your organization.

If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).
Jan 10, 07:20 CST

Jan 21, 2023