Update - Our Systems and Network Engineering teams remain actively engaged in restoring Cloudsites services within our Phoenix data center. Engineers are currently focused on the networking components of the Cloudsites infrastructure, working to restore the remaining services and bring the environment back to full operation.
We understand the impact this ongoing situation has on your operations and sincerely appreciate your continued patience and understanding.
We will continue to provide updates as more information becomes available.
Aug 14, 2026 - 10:39 CDT
We understand the impact this ongoing situation has on your operations and sincerely appreciate your continued patience and understanding.
We will continue to provide updates as more information becomes available.
Aug 14, 2026 - 10:39 CDT
Update - Our Systems and Network Engineering teams continue working actively to restore Cloudsites services in our Phoenix, Arizona data center. We have made progress in bringing the underlying storage back online and are now focused on restoring the networking aspects of the environment.
Teams are continuing to bring remaining components online in a controlled manner, monitoring stability and performance at every step to ensure restored services remain secure as additional systems recover.
We understand the impact this ongoing situation has on your operations and sincerely appreciate your patience. Our teams remain fully engaged, and we will keep this space updated as further progress is made.
Aug 14, 2026 - 06:00 CDT
Teams are continuing to bring remaining components online in a controlled manner, monitoring stability and performance at every step to ensure restored services remain secure as additional systems recover.
We understand the impact this ongoing situation has on your operations and sincerely appreciate your patience. Our teams remain fully engaged, and we will keep this space updated as further progress is made.
Aug 14, 2026 - 06:00 CDT
Update - Our Systems and Network Engineering teams continue to actively work on restoring Cloudsites services in our Phoenix, Arizona data center. While restoration efforts are progressing, Cloudsites services remain unavailable for some customers at this time.
Teams are continuing to bring systems and network components back online in a controlled manner while closely monitoring their stability and performance. We are taking a measured approach to ensure restored services remain stable as additional components are brought back online.
We understand the continued impact this may be having on our customers and sincerely appreciate your patience and understanding. Our Engineering teams remain fully engaged, and we will provide another update as soon as we have additional information to share.
Aug 14, 2026 - 02:01 CDT
Teams are continuing to bring systems and network components back online in a controlled manner while closely monitoring their stability and performance. We are taking a measured approach to ensure restored services remain stable as additional components are brought back online.
We understand the continued impact this may be having on our customers and sincerely appreciate your patience and understanding. Our Engineering teams remain fully engaged, and we will provide another update as soon as we have additional information to share.
Aug 14, 2026 - 02:01 CDT
Update - While service has been restored for many customers in our Phoenix, Arizona data center, Cloudsites services remain unavailable at this time. Our Systems and Network Engineering teams are continuing to work through the remaining issues and are making steady progress toward restoring service.
As systems and network components come back online, our teams are monitoring them closely to help ensure they remain stable and continue operating as expected. We are taking a careful approach as restoration work continues so that services can be brought back online as smoothly and reliably as possible.
We understand the continued disruption this may be causing and sincerely appreciate your patience and understanding. Our Engineering teams remain actively engaged, and we will continue to share updates as more progress is made.
Aug 13, 2026 - 22:12 CDT
As systems and network components come back online, our teams are monitoring them closely to help ensure they remain stable and continue operating as expected. We are taking a careful approach as restoration work continues so that services can be brought back online as smoothly and reliably as possible.
We understand the continued disruption this may be causing and sincerely appreciate your patience and understanding. Our Engineering teams remain actively engaged, and we will continue to share updates as more progress is made.
Aug 13, 2026 - 22:12 CDT
Identified - While service has been restored to many customers, the Cloudsites services in the data center remain down at this time. Systems and Network Engineers are engaged and are working to resolve the issue as quickly as possible. We apologize for the ongoing service impact, and we thank you for your continued patience throughout this event. We will provide a further update as soon as it is available.
Aug 13, 2026 - 16:09 CDT
Aug 13, 2026 - 16:09 CDT
Monitoring - Internal ambient temperatures in our Phoenix, Arizona data center have continued to moderate and onsite Nexcess Engineers have begun to restore service to networking equipment and other services. Our Senior Engineering and Leadership teams are actively monitoring the situation and will continue to protect customer infrastructure and reduce the risk of hardware damage or data loss where necessary, however at this time customers should begin to see network service restoring to their environments.
Aug 13, 2026 - 13:46 CDT
Aug 13, 2026 - 13:46 CDT
Update - Dear Valued Customer,
We are continuing to work closely with our provider as they address the elevated temperatures at the Phoenix facility. Progress is being made, and temperatures are continuing to come down as cooling systems are restored and additional mitigation efforts are put in place.
We apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations. We will continue to provide updates as the situation progresses.
For the latest status and updates from the facility, please visit:
https://status.phoenixnap.com/incidents/dnjp5pfv2mmh
Sincerely,
Nexcess Support Team
Aug 13, 2026 - 12:07 CDT
We are continuing to work closely with our provider as they address the elevated temperatures at the Phoenix facility. Progress is being made, and temperatures are continuing to come down as cooling systems are restored and additional mitigation efforts are put in place.
We apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations. We will continue to provide updates as the situation progresses.
For the latest status and updates from the facility, please visit:
https://status.phoenixnap.com/incidents/dnjp5pfv2mmh
Sincerely,
Nexcess Support Team
Aug 13, 2026 - 12:07 CDT
Update - Dear Valued Customer,
Update: Our teams are continuing to work closely with our data center provider at the Phoenix location. Our data center teams and on-site vendors continue working to restore adequate cooling.
As part of our ongoing mitigation efforts, we are gracefully shutting down impacted systems where necessary to help protect customer data and reduce the risk of data corruption or hardware-related issues while temperatures remain elevated.
We apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations.
We will continue to provide updates as the situation progresses.
Sincerely,
Nexcess Support Team
Aug 13, 2026 - 11:19 CDT
Update: Our teams are continuing to work closely with our data center provider at the Phoenix location. Our data center teams and on-site vendors continue working to restore adequate cooling.
As part of our ongoing mitigation efforts, we are gracefully shutting down impacted systems where necessary to help protect customer data and reduce the risk of data corruption or hardware-related issues while temperatures remain elevated.
We apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations.
We will continue to provide updates as the situation progresses.
Sincerely,
Nexcess Support Team
Aug 13, 2026 - 11:19 CDT
Identified - Dear Valued Customer,
We are currently responding to a critical cooling issue affecting our Phoenix data center facility. If your services are hosted on Cloud Sites Phoenix. Your sites will remain unavailable until the underlying issue is fully resolved
A major chiller equipment failure has significantly reduced cooling capacity within the facility, and temperatures are continuing to rise. With external temperatures expected to reach approximately 100°F today, there is an increased risk of service disruption and potential hardware impact.
https://status.phoenixnap.com/incidents/dnjp5pfv2mmh - this is related to a facilities issue in the data center in Phoenix, Arizona.
Our teams are actively working with the data center provider to mitigate the situation and restore normal cooling operations. Replacement work is underway, but current estimates indicate repairs may take 10-16 hours or longer.
To protect customer infrastructure and reduce the risk of hardware damage or data loss, we may need to perform controlled shutdowns of affected systems if temperatures continue to increase. Where possible, we will prioritize orderly shutdown procedures rather than allow systems to remain exposed to unsafe operating temperatures.
At this time, customers with infrastructure located in the affected facility should prepare for potential service interruptions.
We understand the seriousness of this situation and the impact it may have on your business. Our teams are monitoring conditions closely, and we will provide additional updates as more information becomes available.
We apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations.
Sincerely,
Nexcess Support Team
Aug 13, 2026 - 09:47 CDT
We are currently responding to a critical cooling issue affecting our Phoenix data center facility. If your services are hosted on Cloud Sites Phoenix. Your sites will remain unavailable until the underlying issue is fully resolved
A major chiller equipment failure has significantly reduced cooling capacity within the facility, and temperatures are continuing to rise. With external temperatures expected to reach approximately 100°F today, there is an increased risk of service disruption and potential hardware impact.
https://status.phoenixnap.com/incidents/dnjp5pfv2mmh - this is related to a facilities issue in the data center in Phoenix, Arizona.
Our teams are actively working with the data center provider to mitigate the situation and restore normal cooling operations. Replacement work is underway, but current estimates indicate repairs may take 10-16 hours or longer.
To protect customer infrastructure and reduce the risk of hardware damage or data loss, we may need to perform controlled shutdowns of affected systems if temperatures continue to increase. Where possible, we will prioritize orderly shutdown procedures rather than allow systems to remain exposed to unsafe operating temperatures.
At this time, customers with infrastructure located in the affected facility should prepare for potential service interruptions.
We understand the seriousness of this situation and the impact it may have on your business. Our teams are monitoring conditions closely, and we will provide additional updates as more information becomes available.
We apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations.
Sincerely,
Nexcess Support Team
Aug 13, 2026 - 09:47 CDT
Investigating - We are currently investigating network issues affecting servers in our Phoenix Data Center. During this time, you may experience connectivity disruptions or degraded performance.
Our engineers are actively working to identify the root cause and restore service stability as quickly as possible.
If you have any questions or require assistance, please contact us via chat or open a support case through my.liquidweb.com.
We appreciate your patience and understanding while we work to resolve this issue. Thank you.
Aug 13, 2026 - 07:44 CDT
Our engineers are actively working to identify the root cause and restore service stability as quickly as possible.
If you have any questions or require assistance, please contact us via chat or open a support case through my.liquidweb.com.
We appreciate your patience and understanding while we work to resolve this issue. Thank you.
Aug 13, 2026 - 07:44 CDT
Investigating - A high-severity reflected XSS vulnerability, CVE-2026-64638, has been identified in the WordPress login interface. Exploitation requires a victim to visit a specially crafted URL and, under specific conditions, could potentially lead to PHP code execution.
Impacted versions:
WordPress 4.7 – 7.0.2 (every release on every branch)
WordPress 4.6 and earlier — end of life, no patch available
Fixed versions:
WordPress 7.0.3
WordPress 6.9.6
WordPress 6.8.7
Equivalent minor releases on every remaining supported branch back to 4.7
Recommended Action
Customers are strongly encouraged to update WordPress core and ensure automatic security updates are enabled where appropriate. Since exploitation requires user interaction, customers should also remain vigilant against phishing attempts and avoid clicking suspicious or unsolicited links.
Customers with automatic security updates enabled should receive the applicable update automatically; however, we recommend verifying the currently running WordPress version.
There is currently no reported evidence of widespread exploitation in the wild. We will continue to monitor the situation and provide further updates if required.
If you need assistance or have any concerns, please contact our Support team.
Aug 08, 2026 - 08:26 CDT
Impacted versions:
WordPress 4.7 – 7.0.2 (every release on every branch)
WordPress 4.6 and earlier — end of life, no patch available
Fixed versions:
WordPress 7.0.3
WordPress 6.9.6
WordPress 6.8.7
Equivalent minor releases on every remaining supported branch back to 4.7
Recommended Action
Customers are strongly encouraged to update WordPress core and ensure automatic security updates are enabled where appropriate. Since exploitation requires user interaction, customers should also remain vigilant against phishing attempts and avoid clicking suspicious or unsolicited links.
Customers with automatic security updates enabled should receive the applicable update automatically; however, we recommend verifying the currently running WordPress version.
There is currently no reported evidence of widespread exploitation in the wild. We will continue to monitor the situation and provide further updates if required.
If you need assistance or have any concerns, please contact our Support team.
Aug 08, 2026 - 08:26 CDT
PHP Services
Major Outage
LAN
Operational
PHX
Major Outage
IIS Services
Major Outage
LAN
Operational
PHX
Major Outage
MariaDB
Major Outage
LAN
Operational
PHX
Major Outage
MSSQL
Major Outage
LAN
Operational
PHX
Major Outage
FTP
Major Outage
LAN
Operational
PHX
Major Outage
Management Portal
Operational
Management Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance