Liquid Web - Cloud Sites Status

Dec 18, 2018

No incidents reported today.

Dec 17, 2018

Creation of Websites Control Panel Issue

Resolved - The issue has been fully resolved, but any actions that occurred during the issue will likely have to be redone as they would have failed. The timeframe of when these actions would have been affected in the control panel issues was between approximately 11:39PM and 01:34AM CT.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Dec 17, 02:09 CST

Update - The issue has been fully resolved, but any actions that occurred during the issue will likely have to be redone as they would have failed. The timeframe of when these actions would have been affected in the control panel issues was between approximately 11:39PM and 01:34AM CT.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Dec 17, 02:08 CST

Monitoring - A fix has been put in place and we are no longer able to replicate the issue, but we will continue to monitor the systems for any signs of reoccurrence.

As we have further information we will update here. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Dec 17, 01:47 CST

Investigating - We are currently investigating an issue where if a site is created the Client/SubAccount within CloudSites reports in an error status. This does not affect any existing sites and only appears to be causing issues within the control panel.

As we have further information we will update here. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Dec 17, 01:38 CST

Dec 16, 2018

No incidents reported.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

PHX & LAN Windows Patching Maintenance

Completed - The scheduled maintenance has been completed.
Dec 14, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 21:01 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Dec 3, 14:30 CST

PHX & LAN Windows Patching Maintenance

Completed - The scheduled maintenance has been completed.
Dec 14, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 02:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Dec 3, 14:29 CST

Dec 13, 2018

No incidents reported.

Dec 12, 2018

PHX & LAN Windows Patching Maintenance

Completed - The scheduled maintenance has been completed.
Dec 12, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 21:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Dec 3, 14:28 CST

Emergency Cloud Sites PHX Maria Database Maintenance

Resolved - This incident has been resolved.
Dec 12, 19:00 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 16:08 CST

Identified - Cloud Sites Operations will be performing emergency maintenance on Maria Databases in our LAN Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-133.wc2.phx1
mariadb-134.wc2.phx1

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Dec 12, 15:56 CST

PHX & LAN Windows Patching Maintenance

Completed - The scheduled maintenance has been completed.
Dec 12, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 02:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Dec 3, 14:27 CST

Dec 11, 2018

No incidents reported.

Dec 10, 2018

PHX & LAN Windows Patching Maintenance

Completed - The scheduled maintenance has been completed.
Dec 10, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 21:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Dec 3, 14:26 CST

PHX & LAN Windows Patching Maintenance

Completed - The scheduled maintenance has been completed.
Dec 10, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 02:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Dec 3, 14:25 CST

PHX.WC2 PHP Intermittent Errors

Resolved - Our Operations team has resolved the issues with PHX WC nodes causing the intermittent errors. We apologize for any disruption this may have caused.
Dec 10, 00:31 CST

Identified - Our Operations team is currently working to resolve an intermittent errors being received for some websites on PHX.WC2. We will provide additional updates here as new information is made available.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at 1-855-348-9060.
Dec 9, 23:56 CST

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.