All Systems Operational
PHP Services Operational
LAN Operational
PHX Operational
IIS Services Operational
LAN Operational
PHX Operational
MariaDB Operational
LAN Operational
PHX Operational
MSSQL Operational
LAN Operational
PHX Operational
FTP Operational
LAN Operational
PHX Operational
Management Portal Operational
Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Sites Control Panel and Infrastructure Maintenance (Week 3 LAN) Feb 25, 21:00 - Mar 1, 03:00 CST
As a part of our continued efforts to secure and upgrade your service, we will be conducting maintenance on your Cloud Sites Control Panel and technology web nodes. These maintenance windows will be every night Monday through Thursday starting at 9PM and continuing until 3AM the following day (Central Time) for 3 weeks, ending at 3AM March 1st.

Control Panel Access: During these maintenance periods, in order to protect your data integrity, the Cloud Sites Control panel may be inaccessible for up to 2 hours (9PM -11PM CT) each night..

Website Availability: All PHP 7.1, 7.2, and Windows Technology websites will remain operational through all the maintenance periods. These technologies are not impacted by the upgrades.

NOTE: For customers on PHP 5.6 and 7.0, per the schedule below, we will be changing over groups of web nodes from PHP 5.6 and 7.0 and upgrading them to PHP 7.2. Corresponding testlinks will be transitioned an hour before maintenance windows begin.

Schedule:

Week 3 ( LAN3-1 ) 9 PM - 3 AM CT
Monday, February 25th:
php56-1.lan3-1
php56-2.lan3-1
php56-3.lan3-1
php56-4.lan3-1
php56-5.lan3-1
php56-6.lan3-1
php56-7.lan3-1
php56-8.lan3-1
php56-9.lan3-1

Tuesday, February 26th:
php56-10.lan3-1
php56-11.lan3-1
php56-12.lan3-1
php56-13.lan3-1
php56-14.lan3-1
php56-15.lan3-1
php56-16.lan3-1
php56-17.lan3-1
php56-18.lan3-1

Wednesday, February 27th:
php56-19.lan3-1
php56-20.lan3-1
php56-21.lan3-1
php56-22.lan3-1
php56-23.lan3-1
php56-24.lan3-1
php56-25.lan3-1
php56-26.lan3-1
php56-27.lan3-1

Thursday, February 28th:
php56-28.lan3-1
php56-29.lan3-1
php56-30.lan3-1
php56-31.lan3-1
php56-32.lan3-1
php56-33.lan3-1
php7-34.lan3-1
php7-35.lan3-1
Posted on Jan 30, 14:01 CST
PHX & LAN Windows Patching Maintenance Mar 4, 02:00-03:00 CST
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Feb 18, 14:21 CST
PHX & LAN Windows Patching Maintenance Mar 4, 21:00-22:00 CST
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Feb 18, 14:22 CST
PHX & LAN Windows Patching Maintenance Mar 6, 02:00-03:00 CST
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Feb 18, 14:22 CST
PHX & LAN Windows Patching Maintenance Mar 6, 21:00-22:00 CST
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Feb 18, 14:23 CST
PHX & LAN Windows Patching Maintenance Mar 8, 02:00-03:00 CST
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Feb 18, 14:24 CST
PHX & LAN Windows Patching Maintenance Mar 8, 21:00-22:00 CST
Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Feb 18, 14:24 CST
Past Incidents
Feb 23, 2019

No incidents reported today.

Feb 22, 2019
Cloud Sites Control Panel and Infrastructure Maintenance (Week 2- PHX)
Completed - The scheduled maintenance has been completed.
Feb 22, 03:01 CST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 21:37 CST
Update - At this time, the Cloud Sites Control Panel remains in maintenance mode. Although our team is working to have it back online as quickly as possible, the current ETA is 12:00AM CST.
Feb 18, 23:16 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:00 CST
Scheduled - As a part of our continued efforts to secure and upgrade your service, we will be conducting maintenance on your Cloud Sites Control Panel and technology web nodes. These maintenance windows will be every night Monday through Thursday starting at 9PM and continuing until 3AM the following day (Central Time) for 3 weeks, ending at 3AM March 1st.

Control Panel Access: During these maintenance periods, in order to protect your data integrity, the Cloud Sites Control panel may be inaccessible for up to 2 hours (9PM -11PM CT) each night..

Website Availability: All PHP 7.1, 7.2, and Windows Technology websites will remain operational through all the maintenance periods. These technologies are not impacted by the upgrades.

NOTE: For customers on PHP 5.6 and 7.0, per the schedule below, we will be changing over groups of web nodes from PHP 5.6 and 7.0 and upgrading them to PHP 7.2. Corresponding testlinks will be transitioned an hour before maintenance windows begin.

Schedule:

Week 2 ( PHP1-2 ) 9 PM - 3 AM CT
Monday, February 18th:
php56-1.phx1-2
php56-2.phx1-2
php56-3.phx1-2
php56-4.phx1-2
php56-5.phx1-2
php56-6.phx1-2
php56-7.phx1-2
php56-8.phx1-2
php56-9.phx1-2

Tuesday, February 19th:
php56-10.phx1-2
php56-11.phx1-2
php56-12.phx1-2
php56-13.phx1-2
php56-14.phx1-2
php56-15.phx1-2
php56-16.phx1-2
php56-17.phx1-2

Wednesday, February 20th:
php56-18.phx1-2
php56-19.phx1-2
php56-20.phx1-2
php56-21.phx1-2
php56-22.phx1-2
php56-23.phx1-2
php56-24.phx1-2
php56-25.phx1-2

Thursday, February 21st:
php56-26.phx1-2
php56-27.phx1-2
php56-28.phx1-2
php56-29.phx1-2
php56-30.phx1-2
php56-31.phx1-2
php7-32.phx1-2
php7-33.phx1-2
Jan 30, 13:59 CST
Feb 21, 2019

No incidents reported.

Feb 20, 2019

No incidents reported.

Feb 19, 2019
Cloud Sites LAN SNI Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 21:00 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on the Cloud Sites infrastructure. During the maintenance SNI (HTTPS requests over a shared SSL IP) requests may be impacted on the following clusters.

php56-3.wc1.lan3
php56-9.wc1.lan3
php56-18.wc1.lan3
php56-24.wc1.lan3
php56-30.wc1.lan3

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Feb 18, 14:53 CST
Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019
Cloud Sites Control Panel and Infrastructure Maintenance (Week 1- PHX)
Completed - The scheduled maintenance has been completed.
Feb 15, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 21:00 CST
Scheduled - As a part of our continued efforts to secure and upgrade your service, we will be conducting maintenance on your Cloud Sites Control Panel and technology web nodes. These maintenance windows will be every night Monday through Thursday starting at 9PM and continuing until 3AM the following day (Central Time) for 3 weeks, ending at 3AM March 1st.

Control Panel Access: During these maintenance periods, in order to protect your data integrity, the Cloud Sites Control panel may be inaccessible for up to 2 hours (9PM -11PM CT) each night..

Website Availability: All PHP 7.1, 7.2, and Windows Technology websites will remain operational through all the maintenance periods. These technologies are not impacted by the upgrades.

NOTE: For customers on PHP 5.6 and 7.0, per the schedule below, we will be changing over groups of web nodes from PHP 5.6 and 7.0 and upgrading them to PHP 7.2. Corresponding testlinks will be transitioned an hour before maintenance windows begin.

Schedule:

Week 1 ( PHX1-1 ) 9 PM - 3 AM CT

Monday, February 11th:
php56-1.phx1-1
php56-2.phx1-1
php56-3.phx1-1
php56-4.phx1-1
php56-5.phx1-1
php56-6.phx1-1
php56-7.phx1-1
php56-8.phx1-1

Tuesday, February 12th:
php56-9.phx1-1
php56-10.phx1-1
php56-11.phx1-1
php56-12.phx1-1
php56-13.phx1-1
php56-14.phx1-1
php56-15.phx1-1
php56-16.phx1-1

Wednesday, February 13th:
php56-17.phx1-1
php56-18.phx1-1
php56-19.phx1-1
php56-20.phx1-1
php56-21.phx1-1
php56-22.phx1-1
php56-23.phx1-1
php56-24.phx1-1

Thursday, February 14th:
php56-25.phx1-1
php56-26.phx1-1
php7-27.phx1-1
php56-28.phx1-1
php7-29.phx1-1
php7-30.phx1-1
php56-31.phx1-1
Jan 30, 13:58 CST
Feb 14, 2019

No incidents reported.

Feb 13, 2019
Cloud Sites Control Panel and Associated Tools
Resolved - The issue has been fully resolved. We apologize for any inconveniences disruption this may have caused.
Feb 13, 00:46 CST
Monitoring - Our team was able to identify and resolve the issue. Currently all systems are back up. We are monitoring the situation to ensure everything continues working as anticipated. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Feb 13, 00:21 CST
Identified - At this time our team is digging into a networking issue impairing our Manage Control panel in addition to other internal support tools. No client servers or products are being impaired however our ability to respond immediately to services is impaired. We are working to resolve this issue as quickly as possible.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Feb 12, 23:10 CST
Feb 12, 2019
Cloud Sites Network Interruption
Resolved - At this time, the network connectivity has been restored. If you are seeing any additional issues, please reach out to support.
Feb 12, 08:01 CST
Update - We are continuing to monitor for any further issues.
Feb 12, 07:08 CST
Monitoring - Our operations and networking team have worked with our 3rd party networking team and they believe they have resolved the issue at this time. Network traffic should be returning to full functionality. Access to the Cloud Sites infrastructure should only take a few minutes to clear and return to operations.
Feb 12, 07:08 CST
Update - The network and operations team have narrowed down the network issue to the PHX datacenter at this time. They are continuing to investigate this matter and have reached out to our network providers for assistance.
Feb 12, 06:59 CST
Investigating - Our Networking and Operations team are investigating current network connection issues into our Cloud Sites infrastructure at this time. Customers websites may be seeing time out errors. As soon as we have more information, we will update this post.
Feb 12, 06:43 CST
Feb 10, 2019

No incidents reported.

Feb 9, 2019
Cloud Sites Control Panel Slowness
Resolved - This incident has been resolved.
Feb 9, 10:39 CST
Identified - We are seeing intermittent slowness with the Cloud Sites Control Panel due to a 3rd party service the control panel relies on reporting issues. We will continue to monitor the situation and update with any details we may have.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Feb 8, 08:28 CST
Chat and Ticket System Maintenance
Completed - The scheduled maintenance has been completed.
Feb 9, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 00:00 CST
Scheduled - Our third party Chat and Ticket system will be performing maintenance on Saturday 9 February 1AM EST for no longer than 1 hour. During this maintenance, customers may experience issues connecting to the Chat or Ticket System. Please retry or clear your cache if the issue persists. Or if you need immediate assistance please call. The Phone system will not be impacted during this maintenance.
Feb 4, 15:24 CST
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