Service disruption on Cloudsites
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 03, 2026 - 04:06 CDT
Update - Our Engineers have implemented the mitigation steps to help keep the cloudsite environment stable.
All the associated alerts have been recovered.

We are actively continuing to monitor the environment to ensure services remain stable.

Please feel free to contact our support team if you encounter any further issues.
Oct 03, 2026 - 04:06 CDT
Investigating - We are currently investigating reports of Cloudsites websites loading slowly or experiencing delayed response times in our Lansing data center.

Our engineering team has identified elevated system load across our proxy infrastructure and is actively working to mitigate the bottleneck and restore optimal performance.

We will provide another update as soon as more information becomes available.
Oct 03, 2026 - 02:53 CDT
PHP Services Operational
LAN Operational
PHX Operational
IIS Services Operational
LAN Operational
PHX Operational
MariaDB Operational
LAN Operational
PHX Operational
MSSQL Operational
LAN Operational
PHX Operational
FTP Operational
LAN Operational
PHX Operational
Management Portal Operational
Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 7, 2026

No incidents reported today.

Oct 6, 2026

Scheduled Maintenance: CloudSites Platform - Phoenix DC4
Completed - The scheduled maintenance has been completed.
Oct 6, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 21:00 CDT
Scheduled - Our Cloudsites Systems Engineers will be performing scheduled maintenance affecting a subset of Cloud Sites servers in our Phoenix DC4 data center.

During the maintenance, customers may experience a brief interruption in connectivity, typically lasting only a few seconds. We do not expect any significant impact on website availability or normal website functionality.

DB nodes may temporarily enter read-only mode during the maintenance. While in read-only mode, normal website browsing and database read operations should continue to function. However, requests that attempt to write to the database during this brief period may fail.

Our Support team will be available throughout the maintenance and ready to assist with any questions or concerns. Please don’t hesitate to reach out to us through a support case if you need assistance.

Thank you for your understanding and patience as we work to keep your services running smoothly.

Internal reference: CC-13785
Oct 2, 12:06 CDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Unresolved incident: Service disruption on Cloudsites.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Security Advisory: Critical WordPress Vulnerability - "Click2Shell"
Resolved - This incident is now resolved. All customers are strongly encouraged to confirm the Wordpress version for all of the websites, including those in staging or development, have been updated to the latest minor version of Wordpress released on September 22nd in order to protect the website from this exploit.

For additional information, please refer to the official WordPress security announcements:
https://wordpress.org/news/2026/09/wordpress-7-1-2-release/
https://wordpress.org/documentation/wordpress-version/version-7-1-2/
Oct 1, 13:32 CDT
Monitoring - Liquid Web Cloudsites Engineers continue to monitor this situation closely. Cloudsites Customers hosting Wordpress websites are strongly encouraged to confirm that all Wordpress websites, including those in staging or development, have been updated to the latest minor version of Wordpress released on September 22nd in order to protect the website from this exploit. Customers with automatic security updates enabled should receive the applicable update automatically; however, we recommend verifying the currently running WordPress version.

For additional information, please refer to the official WordPress security announcements:
https://wordpress.org/news/2026/09/wordpress-7-1-2-release/
https://wordpress.org/documentation/wordpress-version/version-7-1-2/

If you have any questions or need assistance with the update process, please contact our Support team. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your patience and understanding as we work to secure your services.
Sep 25, 14:35 CDT
Identified - Our Engineering team continues to assess and work on the WordPress security vulnerabilities across our hosting fleet.

A new critical vulnerability, CVE-2026-87902, has been disclosed. WordPress 7.1.2 includes the security fix for this vulnerability.

Recommended Action for Customers

We strongly advise all customers managing WordPress installations to update to WordPress version 7.1.2 immediately.

We will continue to monitor the situation closely and provide further updates as new information becomes available.
Sep 23, 01:36 CDT
Investigating - WordPress has identified a critical security vulnerability designated as "Click2Shell" affecting all WordPress versions prior to 7.1.1. This vulnerability can enable unauthenticated Remote Code Execution (RCE) when a logged-in administrator visits a specially crafted link.
Current Status & Hosting Actions

Our engineering team is currently assessing our entire hosting fleet and determining next steps.

There are currently no known workarounds for this vulnerability other than upgrading to the latest version of WordPress.

Recommended Action for Customers

We strongly advise all customers managing WordPress installations to review their environments immediately and update to WordPress version 7.1.1.

We will continue to monitor the situation closely and provide further updates as new information becomes available.
Sep 22, 15:12 CDT

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Sep 24, 2026

No incidents reported.

Sep 23, 2026

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