Liquid Web - Cloud Sites Status

Jan 18, 2019

Completed - The scheduled maintenance has been completed.
Jan 18, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 02:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jan 7, 15:24 CST

Jan 17, 2019

Cloud Sites PHX Maria DB Disruption

Resolved - Following extended performance monitoring, we have observed no further issues. We apologize for any inconvenience this has caused.
Jan 17, 21:17 CST

Update - We are continuing to monitor for any further issues.
Jan 17, 19:18 CST

Monitoring - The Maria DB host has returned to full functionality. Our operations and engineering teams will be monitoring the devices to ensure stability. If any additional information becomes available, we will update this page.
Jan 17, 19:17 CST

Investigating - Our Operations team is investigating an issue with some Maria DB hosts in the PHX data center. The following Maria DB hosts will be set into a read only mode for a period of time.

mariadb-083.wc2.phx1.stabletransit.com
mariadb-084.wc2.phx1.stabletransit.com

As we have more information we will update this post. We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Jan 17, 18:45 CST

Cloud Sites PHP 7.2 Readiness Testing

Completed - The scheduled maintenance has been completed.
Jan 17, 17:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:00 CST

Scheduled - The Cloud Sites team will be performing Readiness Testing on selected PHP 5.6 and 7.0 Cloud Sites websites. Impacted customers will have a ticket in their account titled: “Cloud Sites PHP 5.6/7.0 Sunset (February 11th, 2019).”

Per the schedule below, these websites will be temporarily (approximately 30 minutes at a time) pointed to PHP 7.2 web nodes so you can assess their readiness for the upcoming migration off these deprecated versions of PHP.

If your sites are leveraging a 3rd party caching/CDN like Cloudflare, you may need to disable it during the test to see the true results.

Instructions:
You can determine when your website will be affected by the test by comparing the Cluster ID in your websites testlink to the schedule below. Not all sites will have the same Cluster ID. Here is an example of a testlink with the Cluster ID in the parentheses.

Example:
www.example.com.(php56-1.lan3-1).websitetestlink.com will have its test on Thursday 1/17/2018 at 10:00AM - 10:30AM CT.

Thursday - 1/17/2018
php56-1.lan3-1 10:00 AM - 10:30 AM CT
php56-2.lan3-1 10:00 AM - 10:30 AM CT
php56-3.lan3-1 10:00 AM - 10:30 AM CT
php56-4.lan3-1 10:30 AM - 11:00 AM CT
php56-5.lan3-1 10:30 AM - 11:00 AM CT
php56-6.lan3-1 11:00 AM - 11:30 AM CT
php56-7.lan3-1 11:00 AM - 11:30 AM CT
php56-8.lan3-1 11:30 AM - 12:00 PM CT
php56-9.lan3-1 11:30 AM - 12:00 PM CT
php56-10.lan3-1 11:30 AM - 12:00 PM CT
php56-11.lan3-1 12:00 PM - 12:30 PM CT
php56-12.lan3-1 12:00 PM - 12:30 PM CT
php56-13.lan3-1 12:00 PM - 12:30 PM CT
php56-14.lan3-1 12:30 PM - 1:00 PM CT
php56-15.lan3-1 12:30 PM - 1:00 PM CT
php56-16.lan3-1 1:00 PM - 1:30 PM CT
php56-17.lan3-1 1:00 PM - 1:30 PM CT
php56-18.lan3-1 1:30 PM - 2:00 PM CT
php56-19.lan3-1 1:30 PM - 2:00 PM CT
php56-20.lan3-1 1:30 PM - 2:00 PM CT
php56-21.lan3-1 2:00 PM - 2:30 PM CT
php56-22.lan3-1 2:00 PM - 2:30 PM CT
php56-23.lan3-1 2:30 PM - 3:00 PM CT
php56-24.lan3-1 2:30 PM - 3:00 PM CT
php56-25.lan3-1 2:30 PM - 3:00 PM CT
php56-26.lan3-1 3:00 PM - 3:30 PM CT
php56-27.lan3-1 3:00 PM - 3:30 PM CT
php56-28.lan3-1 3:30 PM - 4:00 PM CT
php56-29.lan3-1 3:30 PM - 4:00 PM CT
php56-30.lan3-1 3:30 PM - 4:00 PM CT
php56-31.lan3-1 4:00 PM - 4:30 PM CT
php56-32.lan3-1 4:00 PM - 4:30 PM CT
php56-33.lan3-1 4:30 PM - 5:00 PM CT
php7-34.lan3-1 4:30 PM - 5:00 PM CT
php7-35.lan3-1 4:30 PM - 5:00 PM CT
Jan 8, 17:16 CST

Jan 16, 2019

PHX & LAN Windows Patching Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 22:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:01 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jan 7, 15:23 CST

Cloud Sites PHP 7.2 Readiness Testing

Completed - The scheduled maintenance has been completed.
Jan 16, 17:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 10:00 CST

Scheduled - The Cloud Sites team will be performing Readiness Testing on selected PHP 5.6 and 7.0 Cloud Sites websites. Impacted customers will have a ticket in their account titled: “Cloud Sites PHP 5.6/7.0 Sunset (February 11th, 2019).”

Per the schedule below, these websites will be temporarily (approximately 30 minutes at a time) pointed to PHP 7.2 web nodes so you can assess their readiness for the upcoming migration off these deprecated versions of PHP.

If your sites are leveraging a 3rd party caching/CDN like Cloudflare, you may need to disable it during the test to see the true results.

Instructions:
You can determine when your website will be affected by the test by comparing the Cluster ID in your websites testlink to the schedule below. Not all sites will have the same Cluster ID. Here is an example of a testlink with the Cluster ID in the parentheses.

Example:
www.example.com.(php56-1.phx1-2).websitetestlink.com will have its test on Wednesday 1/16/2018 at 10:00AM - 10:30AM CT.

Wednesday - 1/16/2018
php56-1.phx1-2 10:00 AM - 10:30 AM CT
php56-2.phx1-2 10:00 AM - 10:30 AM CT
php56-3.phx1-2 10:30 AM - 11:00 AM CT
php56-4.phx1-2 10:30 AM - 11:00 AM CT
php56-5.phx1-2 11:00 AM - 11:30 AM CT
php56-6.phx1-2 11:00 AM - 11:30 AM CT
php56-7.phx1-2 11:00 AM - 11:30 AM CT
php56-8.phx1-2 11:30 AM - 12:00 PM CT
php56-9.phx1-2 11:30 AM - 12:00 PM CT
php56-10.phx1-2 12:00 PM - 12:30 PM CT
php56-11.phx1-2 12:00 PM - 12:30 PM CT
php56-12.phx1-2 12:30 PM - 1:00 PM CT
php56-13.phx1-2 12:30 PM - 1:00 PM CT
php56-14.phx1-2 12:30 PM - 1:00 PM CT
php56-15.phx1-2 1:00 PM - 1:30 PM CT
php56-16.phx1-2 1:00 PM - 1:30 PM CT
php56-17.phx1-2 1:00 PM - 1:30 PM CT
php56-18.phx1-2 1:30 PM - 2:00 PM CT
php56-19.phx1-2 1:30 PM - 2:00 PM CT
php56-20.phx1-2 1:30 PM - 2:00 PM CT
php56-21.phx1-2 2:00 PM - 2:30 PM CT
php56-22.phx1-2 2:00 PM - 2:30 PM CT
php56-23.phx1-2 2:00 PM - 2:30 PM CT
php56-24.phx1-2 2:30 PM - 3:00 PM CT
php56-25.phx1-2 2:30 PM - 3:00 PM CT
php56-26.phx1-2 2:30 PM - 3:00 PM CT
php56-27.phx1-2 3:00 PM - 3:30 PM CT
php56-28.phx1-2 3:00 PM - 3:30 PM CT
php56-29.phx1-2 3:00 PM - 3:30 PM CT
php56-30.phx1-2 3:30 PM - 4:00 PM CT
php56-31.phx1-2 3:30 PM - 4:00 PM CT
php7-32.phx1-2 4:00 PM - 4:30 PM CT
php7-33.phx1-2 4:00 PM - 4:30 PM CT
Jan 8, 17:15 CST

PHX & LAN Windows Patching Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 02:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jan 7, 15:22 CST

Jan 15, 2019

Cloud Sites PHP 7.2 Readiness Testing

Completed - The scheduled maintenance has been completed.
Jan 15, 17:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 10:00 CST

Scheduled - The Cloud Sites team will be performing Readiness Testing on selected PHP 5.6 and 7.0 Cloud Sites websites. Impacted customers will have a ticket in their account titled: “Cloud Sites PHP 5.6/7.0 Sunset (February 11th, 2019).”

Per the schedule below, these websites will be temporarily (approximately 30 minutes at a time) pointed to PHP 7.2 web nodes so you can assess their readiness for the upcoming migration off these deprecated versions of PHP.

If your sites are leveraging a 3rd party caching/CDN like Cloudflare, you may need to disable it during the test to see the true results.

Instructions:
You can determine when your website will be affected by the test by comparing the Cluster ID in your websites testlink to the schedule below. Not all sites will have the same Cluster ID. Here is an example of a testlink with the Cluster ID in the parentheses.

Example:
www.example.com.(php56-1.phx1-1).websitetestlink.com will have its test on Tuesday 1/15/2018 at 10:00AM - 10:30AM CT.

Tuesday - 1/15/2018
php56-1.phx1-1 10:00 AM - 10:30 AM CT
php56-2.phx1-1 10:00 AM - 10:30 AM CT
php56-3.phx1-1 10:00 AM - 10:30 AM CT
php56-4.phx1-1 10:30 AM - 11:00 AM CT
php56-5.phx1-1 10:30 AM - 11:00 AM CT
php56-6.phx1-1 10:30 AM - 11:00 AM CT
php56-7.phx1-1 11:00 AM - 11:30 AM CT
php56-8.phx1-1 11:00 AM - 11:30 AM CT
php56-9.phx1-1 11:00 AM - 11:30 AM CT
php56-10.phx1-1 11:30 AM - 12:00 PM CT
php56-11.phx1-1 11:30 AM - 12:00 PM CT
php56-12.phx1-1 11:30 AM - 12:00 PM CT
php56-13.phx1-1 12:00 PM - 12:30 PM CT
php56-14.phx1-1 12:00 PM - 12:30 PM CT
php56-15.phx1-1 12:00 PM - 12:30 PM CT
php56-16.phx1-1 12:30 PM - 1:00 PM CT
php56-17.phx1-1 12:30 PM - 1:00 PM CT
php56-18.phx1-1 1:00 PM - 1:30 PM CT
php56-19.phx1-1 1:00 PM - 1:30 PM CT
php56-20.phx1-1 1:30 PM - 2:00 PM CT
php56-21.phx1-1 1:30 PM - 2:00 PM CT
php56-22.phx1-1 2:00 PM - 2:30 PM CT
php56-23.phx1-1 2:00 PM - 2:30 PM CT
php56-24.phx1-1 2:30 PM - 3:00 PM CT
php56-25.phx1-1 2:30 PM - 3:00 PM CT
php56-26.phx1-1 2:30 PM - 3:00 PM CT
php7-27.phx1-1 3:00 PM - 3:30 PM CT
php56-28.phx1-1 3:00 PM - 3:30 PM CT
php7-29.phx1-1 3:30 PM - 4:00 PM CT
php7-30.phx1-1 3:30 PM - 4:00 PM CT
php56-31.phx1-1 3:30 PM - 4:00 PM CT
Jan 8, 17:12 CST

Jan 14, 2019

PHX & LAN Windows Patching Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jan 7, 15:21 CST

PHX & LAN Windows Patching Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 02:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jan 7, 15:20 CST

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

Cloud Sites Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Jan 10, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 20:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the Cloud Sites infrastructure. While we do not expect any impact. Customers may experience brief connectivity issues with FTP. Any issue will be limited and will be able to establish a new connection.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Jan 7, 16:03 CST

Website Loading Error in PHX Datacenter

Resolved - This incident has been resolved.
Jan 10, 19:01 CST

Monitoring - A fix has been implemented and all systems are back online. We will continue to monitor and update any status changes.

Again, Sorry for the inconvenience, but if you have any additional questions or issues we are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Jan 10, 18:14 CST

Update - A fix has been implemented and services are starting to restore as systems begin to come online. We will continue to update with any further info.

Again, Sorry for the inconvenience, but if you have any additional questions or issues we are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Jan 10, 16:51 CST

Identified - We have identified an issue causing websites not to serve. Sites may respond with something like "Site Temporarily Unavailable" or "Unable to Serve Request". Our Operations team is working to quickly resolve the issue.

Sorry for the inconvience, but if you have any additional questions or issues we are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Jan 10, 16:39 CST

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

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