All Systems Operational

PHP Services Operational
LAN Operational
PHX Operational
IIS Services Operational
LAN Operational
PHX Operational
MariaDB Operational
LAN Operational
PHX Operational
MSSQL Operational
LAN Operational
PHX Operational
FTP Operational
LAN Operational
PHX Operational
Management Portal Operational
Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 17, 2026

No incidents reported today.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Premium business email Webmail Access Issues
Resolved - Our email vendor has confirmed that the issues affecting webmail login have now been resolved.

If you have any further questions or concerns, please don’t hesitate to contact us via a support case or Live Chat.
Oct 14, 11:22 CDT
Update - Our email vendor has confirmed that the issues affecting webmail login have now been resolved.

If you have any further questions or concerns, please don’t hesitate to contact us via a support case or Live Chat.
Oct 14, 11:21 CDT
Investigating - We are currently aware of an issue affecting access to webmail. Our email vendor is aware of the issue and is actively working to resolve it.

In the meantime, customers can access their email using the alternative webmail portal:

https://webmail.liquidweb.services/

We apologize for the inconvenience and appreciate your patience while this issue is being resolved. We will provide further updates as more information becomes available.

If you have any questions or concerns, please feel free to contact us via case or chat.
Oct 14, 08:07 CDT

Oct 13, 2026

No incidents reported.

Oct 12, 2026

PBE Webmail Access Issues
Resolved - Our email vendor has confirmed that the issues affecting webmail login have now been resolved.

If you have any further questions or concerns, please don’t hesitate to contact us via a support case or Live Chat.
Oct 12, 13:12 CDT
Investigating - We are currently investigating an issue affecting access to PBE Webmail. Customers attempting to access their webmail may encounter the following error message:

"Looks Like We've Hit A Snag. Please wait a couple of minutes and try again. If the problem persists, please contact Support and provide this reference number."

Our Email Vendor team is aware of the issue and is actively investigating to identify the cause and restore normal service.

Workaround:

SMTP and IMAP authentication are expected to remain functional. Customers should still be able to send and receive emails using configured email clients, including those on mobile devices.

We'll continue to update this page as we make progress toward resolution.

We appreciate your patience and understanding.
Oct 12, 01:58 CDT
Service disruption on Cloudsites
Resolved - Our Engineering team has confirmed that the mitigation measures implemented have been effective, and all associated alerts have cleared.

Following continued monitoring, we have observed sustained stability across the Cloudsite environment, with no further issues detected.

As services remain stable and the issue has been resolved, we are marking this incident as resolved.

We appreciate your patience and understanding throughout this incident.

If you experience any further issues, please don't hesitate to contact our Support team.
Oct 12, 02:34 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 04:06 CDT
Update - Our Engineers have implemented the mitigation steps to help keep the cloudsite environment stable.
All the associated alerts have been recovered.

We are actively continuing to monitor the environment to ensure services remain stable.

Please feel free to contact our support team if you encounter any further issues.
Oct 3, 04:06 CDT
Investigating - We are currently investigating reports of Cloudsites websites loading slowly or experiencing delayed response times in our Lansing data center.

Our engineering team has identified elevated system load across our proxy infrastructure and is actively working to mitigate the bottleneck and restore optimal performance.

We will provide another update as soon as more information becomes available.
Oct 3, 02:53 CDT

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Scheduled Maintenance: CloudSites Platform - Phoenix DC4
Completed - The scheduled maintenance has been completed.
Oct 6, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 21:00 CDT
Scheduled - Our Cloudsites Systems Engineers will be performing scheduled maintenance affecting a subset of Cloud Sites servers in our Phoenix DC4 data center.

During the maintenance, customers may experience a brief interruption in connectivity, typically lasting only a few seconds. We do not expect any significant impact on website availability or normal website functionality.

DB nodes may temporarily enter read-only mode during the maintenance. While in read-only mode, normal website browsing and database read operations should continue to function. However, requests that attempt to write to the database during this brief period may fail.

Our Support team will be available throughout the maintenance and ready to assist with any questions or concerns. Please don’t hesitate to reach out to us through a support case if you need assistance.

Thank you for your understanding and patience as we work to keep your services running smoothly.

Internal reference: CC-13785
Oct 2, 12:06 CDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

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