All Systems Operational
PHP Services Operational
LAN   Operational
PHX   Operational
IIS Services Operational
LAN   Operational
PHX   Operational
MariaDB Operational
LAN   Operational
PHX   Operational
MSSQL Operational
LAN   Operational
PHX   Operational
FTP Operational
LAN   Operational
PHX   Operational
Management Portal Operational
Management Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Sites LAN Maria Database Maintenance Aug 21, 21:00 - Aug 22, 03:00 CDT
From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our LAN Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-143.wc1.lan3
mariadb-144.wc1.lan3

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Posted on Aug 17, 15:33 CDT
Cloud Sites LAN Maria Database Maintenance Aug 22, 21:00 - Aug 23, 03:00 CDT
From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our LAN Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-145.wc1.lan3
mariadb-146.wc1.lan3
mariadb-147.wc1.lan3
mariadb-148.wc1.lan3

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Posted on Aug 17, 15:34 CDT
Cloud Sites Infrastructure Maintenance Aug 22, 21:00 - Aug 23, 05:00 CDT
Between 9PM and 3AM, Cloud Sites Engineers will be performing updates to the Cloud Sites infrastructure. While we do not anticipate long amounts of impact, customers may experience issues loading web pages while Load Balancer software is updated (as high as 10 to 20 minutes to restart). Interruption will be very limited as we only rotate one Load Balancer at a time.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Posted on Aug 16, 17:09 CDT
Cloud Sites LAN Maria Database Maintenance Aug 23, 21:00 - Aug 24, 03:00 CDT
From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our LAN Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-149.wc1.lan3
mariadb-150.wc1.lan3
mariadb-151.wc1.lan3
mariadb-152.wc1.lan3

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Posted on Aug 17, 15:35 CDT
Internal Infrastructure Maintenance on August 26th from 5AM to 6AM ET Aug 26, 04:00-05:00 CDT
Our Engineering and Operations team will be performing maintenance on our internal management systems. During this maintenance window, customers may see an interruption in their management portals and help center windows for a short period of time. This maintenance will not impact customer websites, servers or services. This maintenance focuses on internal background infrastructure only.

If you have any questions, please contact a member of our support team via ticket by emailing support@liquidweb.com or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Aug 20, 15:43 CDT
Past Incidents
Aug 21, 2018
Cloud Sites Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Aug 21, 03:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:00 CDT
Scheduled - Between 9PM and 3AM, Cloud Sites Engineers will be performing updates to the Cloud Sites infrastructure. While we do not anticipate long amounts of impact, customers may experience issues loading web pages while Load Balancer software is updated (as high as 10 to 20 minutes to restart). Interruption will be very limited as we only rotate one Load Balancer at a time.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Aug 13, 16:47 CDT
Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018
Cloud Sites Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Aug 17, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 21:00 CDT
Scheduled - Between 9PM and 3AM, Cloud Sites Engineers will be performing updates to the Cloud Sites infrastructure. While we do not anticipate long amounts of impact, customers may experience issues loading web pages while Load Balancer software is updated (as high as 10 to 20 minutes to restart). Interruption will be very limited as we only rotate one Load Balancer at a time.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Aug 13, 16:47 CDT
Aug 16, 2018
Cloud Sites Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Aug 16, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 21:00 CDT
Scheduled - Between 9PM and 3AM, Cloud Sites Engineers will be performing updates to the Cloud Sites infrastructure. While we do not anticipate long amounts of impact, customers may experience issues loading web pages while Load Balancer software is updated (as high as 10 to 20 minutes to restart). Interruption will be very limited as we only rotate one Load Balancer at a time.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Aug 9, 15:17 CDT
Aug 15, 2018
Cloud Sites Service Layer Maintenance
Completed - The scheduled maintenance has been completed.
Aug 15, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:00 CDT
Scheduled - Cloud Sites Engineers and Operators will be upgrading back end service layer devices to a newer operating system. These back end devices are not not tired directly to website performance so websites will not be impacted by this maintenance. However, back end support devices, accessible via the control panel, like FTP and Cron, may seen interruptions in service. These should be short in duration.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Aug 13, 08:54 CDT
Cloud Sites Network Disruption | LAN and PHX Data Centers
Resolved - After extended monitoring, the issue has been confirmed resolved. The issue was the result of a complication with the scheduled maintenance. The impact was restricted to the Cloud Sites control panel and all websites and services in the LAN datacenter. The PHX datacenter ran unimpaired throughout the incident.

We have canceled further maintenance scheduled for this evening and apologize for the inconvenience this created.
Aug 15, 00:30 CDT
Monitoring - System monitoring shows all systems and services remain stable.
Aug 14, 23:42 CDT
Update - The system is returning to a normal state with all services resolving at this time. We will continue to monitor closely and will advise as new information is made available.
Aug 14, 23:23 CDT
Update - We are continuing to work on a fix for this issue as quickly as possible and appreciate your patience.
Aug 14, 23:21 CDT
Update - Our team is still working to resolve an issue with traffic related to the name resolution in both datacenters. Customer impact includes the websites, database, FTP , and the Cloud Sites control panel. We are working to resolve the issues as quickly as possible.
Aug 14, 22:46 CDT
Update - We are continuing to work on a fix for this issue.
Aug 14, 22:30 CDT
Identified - A network disruption is currently impacting Cloud Sites in the LAN and PHX datacenter. Our engineers are working to remedy the situation as quickly as possible. Additional information will be provided as it becomes available

We are available to assist with any questions or concerns via live chat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Aug 14, 22:29 CDT
Aug 14, 2018
Emergency Maintenance on IIS
Completed - The scheduled maintenance has been completed.
Aug 14, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:00 CDT
Scheduled - Our Operations team will be implementing a fix on a recent Microsoft patch that is affecting some customers. The impact of this should be limited to intermittent session loss as the patch is applied to the servers.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Aug 14, 13:29 CDT
Aug 13, 2018
Cloud Sites All Systems Maintenance
Completed - The scheduled maintenance has been completed.
Aug 13, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 21:00 CDT
Scheduled - Between 9PM and 5AM CST nightly, Cloud Sites Engineers will be performing Debian 8.10 updates to all servers within the infrastructure in both data centers. Due to the nature of the updates, customers can anticipate the following brief impacts as servers are updated throughout the maintenance window:

Tuesday Aug 7th 9PM - 2AM CST
- Apache/PHP hosts | While no downtime is anticipated, brief session loss may occur.
- MariaDB slave hosts | While no downtime is anticipated, brief session loss may occur.

Wednesday Aug 8th 9PM - 5AM CST
- MariaDB master hosts | Anticipate database read only during failover.

Thursday Aug 9th 9PM - 5AM CST
- Load Balancers | Anticipate sessions dropped as LBs failover
- Load Balancers | Sites may experience brief downtime as load balancers fail over

Tuesday Aug 14th 9PM - 5AM CST
- FTP / AV | Anticipate sessions dropped during LB failover and node restarts.
- phpMyAdmin | Anticipate sessions dropped during LB failover and node restarts.
- Critical systems will need reboots causing brief inaccessibility

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Aug 2, 15:42 CDT
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

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