All Systems Operational
PHP Services Operational
LAN   Operational
PHX   Operational
IIS Services Operational
LAN   Operational
PHX   Operational
MariaDB Operational
LAN   Operational
PHX   Operational
MSSQL Operational
LAN   Operational
PHX   Operational
FTP Operational
LAN   Operational
PHX   Operational
Management Portal Operational
Management Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
At 9PM and 2AM nightly, Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply routine patches issued by Microsoft. The length of each maintenance will vary depending on the node and the potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434
Posted on Oct 12, 20:38 CDT
Past Incidents
Oct 17, 2017
Completed - The scheduled maintenance has been completed.
Oct 17, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 CDT
Scheduled - During the maintenance period, the Cloud Sites control panel and the white label reseller control panel may become temporarily unavailable. After the maintenance period is completed, we recommend you refresh your browser to clear any cache or cookies.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 1.855.348.9060 or international at +1.517.322.0434
Oct 12, 20:24 CDT
Oct 16, 2017
Resolved - San Antonio support is back online.
Oct 16, 23:05 CDT
Identified - Emergency evacuation in the San Antonio office has support unavailable at this time.
Oct 16, 22:48 CDT
Completed - The scheduled maintenance has been completed.
Oct 16, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 CDT
Scheduled - Cloud Sites Engineers will be performing an emergency maintenance on two MariaDB hosts in our PHX Datacenter. During this time the following servers will need to be placed into read-only mode for approximately 20 mins during the maintenance window:

mariadb-033.wc1.phx1
mariadb-034.wc1.phx1

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 1.855.348.9060 or international at +1.517.322.0434
Oct 16, 18:40 CDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017
Completed - The scheduled maintenance has been completed.
Oct 14, 01:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 01:00 CDT
Scheduled - We will be performing maintenance on our Help Center on Sat October 14, between 12-12:10AM CDT. Due to the updates, our Help Center which includes our Support Articles, Chat, and Ticketing systems will be unavailable for up to 10mins.

Customers can anticipate the following during the maintenance window:
- The Help Center articles will be unavailable
- Live chat sessions with Liquid Web technicians will disconnect
- Ticket updates being drafted through the Help Center will fail to save
- Technicians will be unable to respond to tickets during the maintenance

For immediate support during the maintenance window, please contact your support team directly via telephone via our toll-free phone number at 800.580.4985 or international at 1.517.322.0434
Oct 5, 17:36 CDT
Oct 13, 2017

No incidents reported.

Oct 12, 2017
Completed - The scheduled maintenance has been completed.
Oct 12, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 CDT
Scheduled - During the maintenance period, the Cloud Sites control panel and the white label reseller control panel may become temporarily unavailable. After the maintenance period is completed, we recommend you refresh your browser to clear any cache or cookies.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 1.855.348.9060 or INTL +1.517.322.0434
Oct 12, 20:22 CDT
Oct 11, 2017
Completed - The scheduled maintenance has been completed.
Oct 11, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 CDT
Scheduled - Between 9PM and 1AM, Cloud Sites Engineers will be performing Debian 8.9 updates to the remaining servers within the infrastructure in both datacenters. Due to the nature of the updates, customers can anticipate the following brief impacts as servers are updated throughout the maintenance window:

- Load Balancers: Anticipate sessions dropped as LBs failover. Critical systems will need reboots causing brief inaccessibility.
- Cron: Jobs scheduled during the reboots will fail to run

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or international at 1.517.322.0434
Oct 6, 04:18 CDT
Oct 9, 2017
Completed - The scheduled maintenance has been completed.
Oct 9, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 CDT
Scheduled - Between 9PM and 11PM, Cloud Sites Engineers will be upgrading internal management servers on various nodes of the Cloud Sites platform. All systems being upgraded are redundant, so no impact to website performance is anticipated.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or international at 1.517.322.0434.
Oct 5, 16:44 CDT
Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017
Resolved - The issue has been confirmed resolved.
Oct 6, 04:11 CDT
Monitoring - Our engineers have isolated and resolved the issue, however they are closely monitoring performance at this time.
Oct 6, 03:44 CDT
Update - Our team continues to investigate the source of the issues. Website performance is not impacted, however our administrative control panel and FTP is impaired at this time. We appreciate your continued patience as we work as quickly as possible to resolve the problem.
Oct 6, 03:33 CDT
Investigating - At this time our Engineers are investigating reports of authentication failures impacting both the Cloud Sites control panel and FTP sessions. Additional information will be provided as soon as it is available.
Oct 6, 03:08 CDT
Completed - The scheduled maintenance has been completed.
Oct 6, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:01 CDT
Scheduled - Between 9PM and 3AM nightly, Cloud Sites Engineers will be performing Debian 8.9 updates to all servers within the infrastructure in both datacenters. Due to the nature of the updates, customers can anticipate the following brief impacts as servers are updated throughout the maintenance window:

- Load Balancers: Anticipate sessions dropped as LBs failover. Critical systems will need reboots causing brief inaccessibility.
- FTP: Anticipate sessions dropped during LB failover and node restarts
- PHPMyAdmin: Anticipate sessions dropped during LB failover and node restarts

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or international at 1.517.322.0434
Sep 21, 18:54 CDT
Oct 5, 2017
Completed - The scheduled maintenance has been completed.
Oct 5, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 21:00 CDT
Scheduled - Cloud Sites Engineers will be performing Debian 8.9 updates to all MariaDB servers within the infrastructure in both datacenters. The maintenance window is scheduled from 9PM - 3AM CDT.

Due to the updates all MariaDB will be affected in the following manner:
- MariaDB will be put into a READ ONLY mode during the maintenance while reboots are performed
- Average READ ONLY time anticipated is 8-12mins per host

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or international at 1.517.322.0434
Sep 21, 17:52 CDT
Oct 4, 2017
Completed - The scheduled maintenance has been completed.
Oct 4, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:01 CDT
Scheduled - At 9PM and 2AM nightly, Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply routine patches issued by Microsoft. The length of each maintenance will vary depending on the node.

There should be no visible ill effects, however, it is possible that a server being rebooted message may show up in some applications logs or sessions may be lost due to a node rebooting.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or international at 1.517.322.0434.
Sep 29, 22:14 CDT