All Systems Operational
PHP Services Operational
LAN   Operational
PHX   Operational
IIS Services Operational
LAN   Operational
PHX   Operational
MariaDB Operational
LAN   Operational
PHX   Operational
MSSQL Operational
LAN   Operational
PHX   Operational
FTP Operational
LAN   Operational
PHX   Operational
Management Portal Operational
Management Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 17, 2018

No incidents reported today.

Nov 16, 2018
Completed - The scheduled maintenance has been completed.
Nov 16, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:01 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX MSSQL servers. During the maintenance, customers may experience momentary disconnects from MSSQL databases as instances fail over to another cluster node.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 12, 14:59 CST
Nov 15, 2018
Completed - The scheduled maintenance has been completed.
Nov 15, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX MSSQL servers. During the maintenance, customers may experience momentary disconnects from MSSQL databases as instances fail over to another cluster node.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 5, 16:23 CST
Resolved - We are going to resolve this incident at this time. Remediation steps have proven to stabilize the infrastructure. If you have any questions, please contact support.
Nov 15, 08:15 CST
Monitoring - The engineering team believes they have resolved the infrastructure issue. We will continue to monitor and will update this page with any further changes.
Nov 15, 06:51 CST
Investigating - Our Operations team is investigating an issue with PHP sites failing to load in our LAN datacenter. Websites may fail to load during this time.

As we have more information we will update this post. We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 15, 04:47 CST
Nov 14, 2018
Completed - The scheduled maintenance has been completed.
Nov 14, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:01 CST
Scheduled - Cloud Sites Operations will be performing maintenance on Maria Databases in our LAN Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-017.wc1.lan3
mariadb-018.wc1.lan3

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 13, 15:46 CST
Completed - The scheduled maintenance has been completed.
Nov 14, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:01 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX MSSQL servers. During the maintenance, customers may experience momentary disconnects from MSSQL databases as instances fail over to another cluster node.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 5, 16:22 CST
Nov 13, 2018
Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:01 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX & LAN MSSQL servers. No downtime is expected during this maintenance.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 5, 16:22 CST
Resolved - The DC Operations team have given the all clear following extended monitoring. Again, we sincerely apologize for these disruptions.
Nov 13, 03:44 CST
Update - We have observed another flap at 3:18 ET. The DC Operations team have identified the root cause and are working to resolve the issue permanently.
Nov 13, 02:34 CST
Monitoring - Our Networking team reported two disruptions in our PHX datacenter which impacted a number of devices in the starting at 11:15 PM ET, with a second flap at 1:20AM ET. This issue is currently ongoing and our networking and DC operations teams are working to fully resolve the issue.

The following databases would have been in read only between 1:20AM - 1:51AM:
mariadb-102-master.wc2.phx1.stabletransit.com
mariadb-101-master.wc2.phx1.stabletransit.com
mariadb-057-master.wc1.phx1.stabletransit.com
mariadb-058-master.wc1.phx1.stabletransit.com

We apologize for the disruption and will provide additional information as it becomes available. Please reach out to our support team with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 13, 01:32 CST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 20:00 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX & LAN MSSQL servers. No downtime is expected during this maintenance.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 5, 16:21 CST
Nov 7, 2018
Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:00 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX & LAN MSSQL servers. No downtime is expected during this maintenance.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 5, 16:20 CST
Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:01 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX MSSQL servers. While no downtime is expected, customers may experience delayed transactions on the following MSSQL hosts;

wc1
mssql1213 - mssql1204
mssql1403 - mssql1404

wc2
mssql1201 - mssql1202
mssql1401 - mssql1220

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 5, 14:58 CST
Nov 6, 2018
Completed - The scheduled maintenance has been completed.
Nov 6, 23:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 CST
Scheduled - Cloud Sites Operations will be performing updates on the Cloud Sites File manager. During the maintenance window, File Manager will be inaccessible normal FTP/SFTP functionality will be unaffected by this maintenance.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Oct 29, 14:40 CDT
Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.