After extended monitoring, the issue has been confirmed resolved. The issue was the result of a complication with the scheduled maintenance. The impact was restricted to the Cloud Sites control panel and all websites and services in the LAN datacenter. The PHX datacenter ran unimpaired throughout the incident.
We have canceled further maintenance scheduled for this evening and apologize for the inconvenience this created.
Posted Aug 15, 2018 - 00:30 CDT
Monitoring
System monitoring shows all systems and services remain stable.
Posted Aug 14, 2018 - 23:42 CDT
Update
The system is returning to a normal state with all services resolving at this time. We will continue to monitor closely and will advise as new information is made available.
Posted Aug 14, 2018 - 23:23 CDT
Update
We are continuing to work on a fix for this issue as quickly as possible and appreciate your patience.
Posted Aug 14, 2018 - 23:21 CDT
Update
Our team is still working to resolve an issue with traffic related to the name resolution in both datacenters. Customer impact includes the websites, database, FTP , and the Cloud Sites control panel. We are working to resolve the issues as quickly as possible.
Posted Aug 14, 2018 - 22:46 CDT
Update
We are continuing to work on a fix for this issue.
Posted Aug 14, 2018 - 22:30 CDT
Identified
A network disruption is currently impacting Cloud Sites in the LAN and PHX datacenter. Our engineers are working to remedy the situation as quickly as possible. Additional information will be provided as it becomes available
We are available to assist with any questions or concerns via live chat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Posted Aug 14, 2018 - 22:29 CDT
This incident affected: Management Portal (Management Portal), PHP Services (LAN, PHX), IIS Services (LAN, PHX), and FTP (LAN, PHX).