All Systems Operational
PHP Services Operational
ORD Operational
PHX Operational
IIS Services Operational
ORD Operational
PHX Operational
MariaDB Operational
ORD Operational
PHX Operational
MSSQL Operational
ORD Operational
PHX Operational
FTP Operational
ORD Operational
PHX Operational
Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 24, 2017

No incidents reported today.

May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017
Resolved - The Cloud Sites Control Panel issues have been confirmed resolved. No new issues have come in since 7:20am. We apologize for any inconvenience this caused.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
May 21, 08:45 CDT
Monitoring - Our engineers have resolved the issue with intermittent login failures for users. There have been no new reports as of 7:20am CT. We'll continue monitoring the status of these services and provide further updates as new information is made available.
May 21, 07:47 CDT
Update - Our engineers continue to investigate the issues related to the Cloud Site's Control Panel. At this time logging in may be intermittent for some users. We'll continue to provide updates here as more information is made available.
May 21, 04:15 CDT
Investigating - We're currently investigating reports of issues with some users being unable to login as well as manage their Cloud Sites resources. Our engineers are looking into these problems. We will provide more updates as we work towards a resolution.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
May 21, 02:37 CDT
May 20, 2017

No incidents reported.

May 19, 2017
Resolved - At this time we are considering this issue resolved. We have not seen any further issues with this host.
May 19, 18:36 CDT
Monitoring - We have been able to restore the performance on this host. We are currently continuing to monitor to ensure stability. We appreciate your patience as we worked to resolve this issue.
May 19, 14:38 CDT
Identified - Our Engineers have identified an issue with the MariaDB server mariadb-018.wc2.phx1 and are currently working to restore full functionality. At this time customers may experience a read only state or experience timeouts. We will update again when we have the issue resolved.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 800.580.4985 or INTL +1.517.322.0434
May 19, 13:45 CDT
Resolved - If you continue to have any issues with your SSL IP, please contact a member of our support team by ticket, visiting us in live-chat or by calling 800.580.4985 or INTL +1.517.322.0434
May 19, 14:45 CDT
Monitoring - Issues due to SSL cutover. Customers are reminded to check their Rackspace ticket (Upcoming SSL IP Changes (Attention required by May 15, 2017) ) for their new SSL IPs. The tickets were created in early March 2017. For many customers there is a csv attached with the websites and new IPs. The Rackspace tickets provides the needed information for the customers to use to update their DNS A records.
- If you can not access the Rackspace Ticket, your LW Cloud Sites Control Panel will reflect the current SSL IP for that site. Customers can use that IP to update their DNS A record at their Domain Registrar.
May 16, 08:39 CDT
May 18, 2017
Completed - The scheduled maintenance has been completed.
May 18, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 CDT
Scheduled - Two Maria DB servers will be placed in read only mode for approximately one hour as emergency maintenance is performed. The two impacted servers are mariadb-089.wc2.phx1 & mariadb-090.wc2.phx1. These are the only databases impacted by this maintenance. Once maintenance is completed, the databases will be returned to read/write capability.
If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 855.348.9060.
May 18, 12:31 CDT
May 17, 2017

No incidents reported.

May 16, 2017
Resolved - The intermittent network drop issue has been resolve. Chat and Phone still remains high due to the SSL cutover.
May 16, 10:16 CDT
Update - The intermittent network drop issue has been resolve. Chat and Phone still remains high due to the SSL cutover.
May 16, 10:15 CDT
Investigating - The support phone and chat system is experiencing intermittent network drops. The issue is being by the network team.
May 16, 08:28 CDT
Completed - The scheduled maintenance has been completed.
May 16, 01:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 CDT
Scheduled - During the evening maintenance, specific SSL IPs will be retired. Customers have been contacted by ticket with the SPECIFIC IPs and websites that will be impacted. Only customers with SSL tickets will be impacted. If you received a ticket, you will need to update your registrar's DNS records with the new SSL IP address that was provided in the ticket (or is view-able in your Cloud Sites Control Panel).

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 800.580.4985.
May 1, 17:32 CDT
May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.

May 11, 2017
Resolved - WC2 Control Panel set back to normal operation. Thank you for your patience.
May 11, 05:06 CDT
Update - PHP56-31 websites are no longer throwing SSL related errors.
May 11, 05:04 CDT
Update - The last subset of SSL users on WC2 PHP56-31 is underway. All other SSL errors from websites on other clusters have been resolved.
May 11, 04:45 CDT
Update - At this time there are a small subset of websites with SSLs reporting invalid. Our team continues to work as quickly as possible to complete the transition which will resolve any errors being displayed.
May 11, 04:05 CDT
Update - Control panel is now accessible, however additional cleanup is still being completed.
May 11, 03:32 CDT
Identified - The DFW Load Balancer cutover has taken longer than anticipated to complete and is still in progress. SSL imports have completed, however, the WC2 client control panel will remain inaccessible until work has been completed.
May 11, 03:09 CDT
Completed - The scheduled maintenance has been completed.
May 11, 03:00 CDT
Update - As the load balancers continue to update routes, you may experience errors with SSL certificate errors. Our engineers are working as quickly as possible to complete the maintenance.
May 11, 01:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 21:00 CDT
Scheduled - During the evening maintenance, network traffic will be transitioned from the DFW Load Balancers to the PHX Load Balancers. During the maintenance window the Cloud Sites Control Panel will be temporarily unavailable to ensure accurate data transfer. This portion of the maintenance will not impact website operation. In addition, during the maintenance window, sites may experience short DNS interruptions (less than 5 minutes) as DNS records propagate.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 800.580.4985.
May 1, 17:25 CDT
May 10, 2017
Resolved - The phpmyadmin database selection should automatically point to appropriate database now. Customers can still change the target database once they land at the phpmyadmin page. But, the initial connection will take you to the correct database.
May 10, 13:29 CDT
Monitoring - The issue has been identified as incorrect sorting of database selection in phpmyadmin. Until our engineers have had an opportunity to correct the sort, to default to the proper database server in phpmyadmin, use the drop-down to select the correct database server and then proceed to connect.
May 10, 07:05 CDT
Identified - Our engineers have identified an issue causing some phpMyAdmin connections in WC2 to fail to connect and are working to resolve the issue.
May 10, 05:02 CDT
Resolved - Following a detailed performance review, the issue is confirmed resolved.
May 10, 04:03 CDT
Monitoring - Our teams have isolated and resolved the outbound connectivity issues and continue to monitor performance at this time.
May 10, 03:28 CDT
Identified - Our Engineering, Operations, and Networking teams are actively working to resolve the outbound connection failures for websites in PHX WC2.
Additional information will be provided as it becomes available.
May 10, 03:05 CDT
Completed - The scheduled maintenance has been completed.
May 10, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 CDT
Scheduled - During the evening maintenance Storage Data and Web Node operations will be transferred from DFW to PHX. During the maintenance window, the Cloud Sites Control Panel will be temporarily unavailable (approximately 1 hour) to ensure synchronization between locations. Also during this maintenance window, your websites and databases will experience temporarily read only mode to ensure accurate data transfer.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 800.580.4985.
May 1, 17:13 CDT
Completed - The scheduled maintenance has been completed.
May 10, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 CDT
Update - New! - Condensed schedule to reduce number of maintenance actions per website. New Refined schedule at http://cloudsitesblog.liquidweb.com/dfw-database-migration-schedules/
May 1, 16:59 CDT
Scheduled - The Maria Database migration schedule has been condensed to 2 nights. You can find your databases and their scheduled night of maintenance at http://cloudsitesblog.liquidweb.com/dfw-database-migration-schedules/ During the evening maintenance window databases will be migrated from the DFW Datacenter to the PHX Datacenter. This migration will cause the identified databases to go into "read only" mode while the two devices synchronize. This typically results in a short interruption of service (up to 10 minutes for DNS propagation). After the migration, the database management IPs will be updated to the IPs listed in the schedule (follow link for IP details). You will see this reflected in the CSCP as well.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 800.580.4985 or INTL +1.517.322.0434
Apr 21, 13:05 CDT