In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 CDT
Scheduled - We are excited to announce the roll out of the New Cloud Sites Control Panel! In order to ensure a seamless transition, we will migrate batches of customers over the next 4 weeks. Batches will be based on the customer invoice date and migrations will be taking place at night to minimize impact. You will receive a ticket and email notification with the specific date of your migration.
Schedule for Batch 1a
- On 21 March 2017 9PM – 3AM CST, we will be migrating customers with billing invoice dates of 21st and 22nd
Schedule for Batch 1b
- On 23 March 2017 9PM – 3AM CST, we will be migrating customers with billing invoice dates of 23rd thru 27th

Rest Easy:
• Your website operations will not be impacted
• Upgrade applies only to your management control panel

What will happen during Maintenance?
• We will be moving your account and website data into the new Control Panel for you!
• You will not be able to access the Cloud Sites Control Panel during the maintenance period
• Your customers will not be able to access the White Label Control during the maintenance period
• You will be able to FTP into the file structure and access your websites via the CMS browser login during the maintenance period

NOTE: During maintenance you may quickly gain access to your new control panel. Please be aware that websites and their associated resources will be added throughout the entire maintenance period.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800-580-4985
PHP Services Operational
DFW Operational
ORD Operational
IIS Services Operational
DFW Operational
ORD Operational
MariaDB Operational
DFW Operational
ORD Operational
MSSQL Operational
DFW Operational
ORD Operational
FTP Operational
DFW ? Operational
ORD Operational
Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are excited to announce the roll out of the New Cloud Sites Control Panel! In order to ensure a seamless transition, we will migrate batches of customers over the next 4 weeks. Batches will be based on the customer invoice date and migrations will be taking place at night to minimize impact. You will receive a ticket and email notification with the specific date of your migration.

Schedule for Batch 2a
- On 27 March 2017 9PM – 3AM CST, we will be migrating customers with billing invoice dates of 28th thru 30th

Rest Easy:
• Your website operations will not be impacted
• Upgrade applies only to your management control panel

What will happen during Maintenance?
• We will be moving your account and website data into the new Control Panel for you!
• You will not be able to access the Cloud Sites Control Panel during the maintenance period
• Your customers will not be able to access the White Label Control during the maintenance period
• You will be able to FTP into the file structure and access your websites via the CMS browser login during the maintenance period

NOTE: During maintenance you may quickly gain access to your new control panel. Please be aware that websites and their associated resources will be added throughout the entire maintenance period.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800-580-4985
Posted on Mar 20, 11:34 CDT
Past Incidents
Mar 23, 2017

No incidents reported today.

Mar 22, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017
Resolved - Issue resolved by Rackspace networking and Cloud Sites Operations teams. Potential intermittent connectivity to some client sites within the DFW datacenter from 19/Mar/17 08:56 PM - 19/Mar/17 09:23 PM CST.
Mar 19, 22:31 CDT
Identified - Our Operations team has identified a networking issue related to DDOS affecting some connections in our DFW datacenter. We are currently working with the Rackspace networking team to get the issue resolved as quickly as possible. More information will be provided as soon as it is available
Mar 19, 22:19 CDT
Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017
Completed - The scheduled maintenance has been completed.
Mar 16, 14:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 14:00 CDT
Scheduled - Cloud Sites Engineers will be performing an emergency maintenance on the Cloud Sites control Panel.

POTENTIAL_ISSUES

During this 30 minutes maintenance customer may lose connection to the Cloud Sites Management Control panel. Refreshing the control panel after the maintenance will return access to the control panel. This will NOT impact customer websites or operations, just the control panel.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Mar 16, 13:30 CDT
Completed - The scheduled maintenance has been completed.
Mar 16, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 CDT
Scheduled - Cloud Sites engineers will be performing emergency maintenance on a portion of the ORD load balancer infrastructure. Vendor recommended configuration changes may make load balanced clusters temporarily inaccessible during the maintenance period.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Mar 13, 09:39 CDT
Mar 15, 2017
Between 8:32pm and 9:12pm Central time we experienced a DDOS in our DFW data center. This would have caused latency and possible timeouts for some customers. We worked with Rackspace Networking to mitigate the effects and service has been restored as of 9:12pm. We apologize for any inconvenience this caused.

If you have any questions about this please contact a member of the support team at 855-348-9060.
Mar 15, 21:37 CDT
Completed - The scheduled maintenance has been completed.
Mar 15, 00:53 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 CDT
Scheduled - Cloud Sites engineers will be performing emergency maintenance on a portion of the DFW load balancer infrastructure. Vendor recommended configuration changes may make load balanced clusters temporarily inaccessible during the maintenance period.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Mar 13, 09:37 CDT
Mar 14, 2017
Completed - The scheduled maintenance has been completed.
Mar 14, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 CDT
Scheduled - At 9pm CDT Cloud Sites Engineers will be performing maintenance on IIS hosting within both datacenters. Maintenance is expected to last up to two hours.

While impact should be small, there is potential for a site to take longer to load on initial visit when the application pool is recycled.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Mar 13, 09:49 CDT
Resolved - The control panel has been confirmed stabilized at this time.
Mar 14, 11:05 CDT
Monitoring - We have identified an issue causing intermittent delays for customers trying to access the classic Cloud Sites Control Panel datacenter.

We are currently investigating the situation and will resolve the issue as soon as possible.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 800.580.4985 or INTL +1.517.322.0434
Mar 14, 09:41 CDT
Mar 13, 2017
Completed - Completed monitoring of the systems. Closing at this time.
Mar 13, 08:55 CDT
Scheduled - MAINTENANCE EXTENDED

Cloud Sites engineers will be performing emergency maintenance on a portion of the DFW load balancer infrastructure. Vendor recommended configuration changes may make load balancer clusters temporarily inaccessible during the maintenance period. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Mar 9, 00:25 CDT
Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017

No incidents reported.

Mar 9, 2017
Completed - The scheduled maintenance has been completed.
Mar 9, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 22:00 CST
Scheduled - Cloud Sites Engineers will be performing an emergency maintenance on portion of our Load Balancers in our DFW Datacenter.

POTENTIAL_ISSUES

Cloud Sites engineers will be performing emergency maintenance on a portion of the DFW load balancer infrastructure. Vendor recommended configuration changes may make load balancer clusters temporarily inaccessible during the maintenance period. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Mar 8, 14:06 CST